Customer Support Assistant - job 7 of 17

About Us

Sphirea Plus is dedicated to providing high-quality solutions that enhance customer experiences across various industries. We prioritize professionalism, efficiency, and continuous growth, ensuring our team members have the support and resources needed to succeed.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Austin, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Assist customers with order processing, product information, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer concerns are addressed effectively.
• Identify customer needs and provide appropriate solutions or escalate issues when necessary.
• Follow company policies and procedures to maintain service quality standards.
• Support the implementation of customer service improvements and initiatives.

Skills and Qualifications

• Previous experience in customer support, administrative assistance, or a related field.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer service software.
• Problem-solving mindset with attention to detail.
• Ability to work both independently and as part of a team.

Benefits

• Competitive salary within the range of $41,000 - $45,000 per year.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• Comprehensive training and continuous learning opportunities