IT Support Lead

 Job Title: IT Support Lead
Location: Remote (U.S.-based preferred)
Employment Type: W2 / 1099 / Contract-to-Hire

Who We Are

Madison Ave Consulting is a remote-first Salesforce partner built for growth, agility, and precision. We’re a team of practical problem-solvers who take pride in doing things the right way — from how we build systems to how we support our people. We’re scaling smartly and looking for others who bring energy, curiosity, and accountability to the table.

The Role

We’re hiring an IT Support Specialist who thrives in a fast-paced environment, enjoys figuring things out, and takes ownership of getting things running smoothly. You’ll be the go-to person for tech support and internal system administration, especially when it comes to Salesforce.

We’re not looking for someone who knows everything — we’re looking for someone who learns quickly, takes initiative, and follows through. You’ll work closely with leadership, support a remote team, and help lay the foundation for strong, scalable internal IT systems.

What You’ll Be Doing

• Provide responsive, reliable internal tech support (hardware, access, software tools)
• Serve as internal Salesforce admin (user setup, permissions, basic config and automation)
• Provide support for Microsoft 365 tools as needed (primarily Teams and Outlook)
• Handle onboarding/offboarding from a systems and access standpoint
• Maintain and improve internal IT documentation
• Identify and help implement tools and processes that make things work better
  
  

What You Bring

• Hands-on experience with Salesforce administration
• Working knowledge of Microsoft 365
• Great troubleshooting instincts and a figure-it-out mindset
• Clear communicator with a service-first approach to internal support
  
  
• Reliable, responsible, and comfortable working remotely
  
  

Bonus Points

• Salesforce Admin Certification
• Experience working in a startup, agency, or consulting environment
• Interest in automation, systems design, or process improvement
• Known for being the “tech person” in any room — and enjoy it

Why Madison Ave Consulting?

• Work with a globally distributed team of Salesforce professionals
• Be part of a fast-growing company with deep roots in healthcare and enterprise consulting
• Flexible remote work, collaborative culture, and a focus on continuous learning
• Shape and deliver meaningful Salesforce products and services that drive real value
• Opportunities to represent Madison Ave at client sites, industry events, and conferences