Therapist Enablement Specialist

Join Luna as a Therapist Enablement Specialist!

Are you a Physical Therapist or Physical Therapist Assistant ready to elevate your career? As a Therapist Enablement Specialist, you'll empower our PT network by ensuring they have the tools and support to deliver exceptional patient care. You will play a vital role in delivering a world-class experience for therapists and improving overall clinical services. Your primary responsibility will be to partner with the Sr. Manager of Therapist Enablement in supporting a large network of PT's. You’d be a great addition to the team if you have some capacity of a physical therapy background, are data driven, looking for growth and thrive in a challenging, fast-paced team environment and enjoy working as a team.

Apply now to help shape the future of clinical excellence!

• Monitor therapist performance and provide feedback to ensure adherence to Luna best practices.
• Develop resources and lead initiatives to help Luna PT’s leverage all of the powerful tools available to them to deliver exceptional patient care.
• Ensure timely access to clinical support for all new Luna therapists.
• Execute Therapist Enablement workflows to improve therapist performance on key metrics and propose/implement new processes to drive clinical best practices.
• Collaborate and coordinate with cross-functional Luna teams to ensure therapist success.
• Generate and be responsible for monthly metrics of Therapist Enablement.
• Create and contribute to a culture of exceptional customer service by continually exceeding our therapist expectations
• Maintain a respectful, professional, friendly, and welcoming relationship with all Luna physical therapists, patients, staff, medical and non-medical professionals, and vendors.
• Gather and provide process improvement feedback from patients and therapists.
• Leverage a data driven approach to guide therapist outreach and measure success.
• Communicate via phone calls to therapists as needed.
• Be an active participant and provide proactive feedback, identify gaps and opportunities to allow scaling and consistency of Therapist Enablement workflows.
• Perform other duties as assigned.

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Full time remote position
• Paid Time Off with holiday
• Medical, dental & vision on the first of the month following start date
• Company-paid life insurance, and much more!

• 3+ years of experience as a Physical Therapist Assistant ; a background in clinical data is a plus.
• Positive, self-motivated attitude with a strong drive to succeed.
• Excellent verbal and written communication skills.
• Detail-oriented with a clear focus on achieving goals.
• Proficient in G-Suite (Google Docs, Google Sheets).
• Eagerness to learn, implement feedback, and continuously improve your skills.

Physical therapy, delivered.www.getluna.com