Deal Desk Analyst II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Joining a collaborative Revenue Operations team, you will report to the Global Deal Desk Director playing a crucial role in customer contract management and negotiations. Your primary objectives will be to ensure accurate deal construction, guide teams towards optimal pricing to maximize revenue, and processing of auto renewal contracts. Additionally, you will continuously strive to improve processes, collaborate with key stakeholders, provide operational support, and execute detailed strategies to drive success in this role.

You will: 

• Be the trusted advisor to the Sales team and assist with quote to cash process and order management operations
• Efficiently and accurately manage opportunities, support with quote generation, review products and help calculate bookings
• Create sales order forms and amendments in collaboration with sales 
• Validate contracts against Salesforce CRM opportunity and CPQ
• Monitor and enforce Salesforce CRM data accuracy and compliance with established processes
• Partner with other RevOps teams, billings, finance, and sales teams and finance, to efficiently and accurately progress Salesforce opportunities
• Proactively suggest and implement operational improvements to systems and processes

You have:

• 3+ years’ experience in Order Management, Revenue Operations, Deal Desk, Sales Operations or Finance Operations roles
• 3+ years’ experience with Salesforce CRM and CPQ tool or similar price quoting platform
• Experience with Microsoft Office and GSuite
• Experience working with a remote sales team is preferred, ability to build effective working relationships
• Highly organized, innovative and strong attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks consistently meeting deadlines
• Self-starter able to work in a fast-paced, self-directed environment
• Bachelor’s Degree or related experience desired

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.