Linux Support Engineer

Job Summary

A company is looking for a Linux Support Engineer to provide exceptional customer support and enhance user experiences.

Key Responsibilities

• Provide exceptional customer support by resolving technical and non-technical issues with a focus on positive customer interactions
• Create and maintain high-quality support articles to improve the efficiency of the support system
• Perform Quality Assurance tasks and take ownership of key performance indicators related to support metrics

Required Qualifications

• Proficiency in System Administration and Customer Support
• At least 2 years of experience in Linux environments (Ubuntu, RedHat, CentOS)
• Solid understanding of networking and troubleshooting skills
• Experience managing virtualization technologies (Proxmox, LXC, OpenVZ, KVM, SolusVM)
• Familiarity with monitoring tools (Zabbix, Nagios, Grafana, Prometheus) and Bash scripting skills