Benefits Reporting Specialist - Bilingual (English/Spanish)

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose: The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers, including but not limited to people with communication challenges, carepartners, and Speech-Language Pathologists (SLPs).  

 Essential Duties & Responsibilities: 

• Communicate insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations 
• Assist patients and carepartners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge 
• Facilitate and review Good Faith Financial Assessments, ensuring accurate documentation and effective communication of results to internal and external stakeholders 
• Ensure clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions 
• Proactively identify and address customer needs by offering timely and meaningful solutions  
• Collaborate with cross-functional teams to improve processes, share insights, and enhance the overall customer experience  
• Collect, analyze, and report key metrics within the Funding Team to help identify trends and improve operational efficiency 
• Maintain CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards 
• Perform other duties and special projects as assigned 

Skills, Competencies, and Experience: 

• General knowledge of Medicare, Medicaid, and commercial insurance 
• Ability to deliver a superior customer experience 
• Ability to communicate effectively via email, phone call, and text 
• Maintains a calm and professional demeanor when assisting customers 
• Ability to identify and address the needs of customers; offer meaningful and timely information in response 
• Proactively report trends and customer feedback, and recommend/implement creative solutions 
• Strong communication skills with both external customers and internal departments 
• Workload flexibility, open to change, and the ability to prioritize tasks 
• Ability to adjust to the needs of people with disabilities 
• Bilingual (English/Spanish)

Education and Experience  

• Bilingual (English/Spanish), required 
• High School Diploma or GED, required 
• Associates Degree or equivalent combination of education and experience, preferred  
• Proficiency with HubSpot, Office 365, Zoom, preferred 
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred 

Work Environment & Physical Demands  

Employee works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation.  

Travel  

Travel is required to Princeton, NJ or another location within the US for meetings approximately 2-4x / year. 

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.