IT Support Technician

Lightmatter is seeking a rockstar IT technician who can provide a world-class support experience for our users. You’ll work daily with our internal customers (our users), providing everything from basic troubleshooting to advanced technical support.  

Responsibilities:

• Provide technical support for Macs, Windows PCs, and all our software for our in-office team and remote staff.
• Manage, maintain, and troubleshoot conference rooms and AV equipment.
• Troubleshoot technical issues, including laptops, desktops, mobile devices, printers, and basic network connectivity.
• Conduct onboarding and offboarding training and help users hit the ground running!
• Educate and train users on best practices for security, software, and new technology.
• Prepare laptops for new users, replacements, and spares.
• Provide software and hardware installations and upgrades, focusing on a great user experience.
• Collaborate with IT and other technical staff to solve complex technical problems.
• Work with our ticket system to track and manage all of your great work.
• Keep track of all IT assets in our asset system
• Create documentation for our support processes and keep our internal knowledge base current.
• Participate in and support IT initiatives, including being a critical part of org-wide rollouts.

Qualifications:

• 2 years of experience in a dynamic and fast-moving IT support team 
• Experience supporting both Mac and Windows PCs in a corporate environment
• Experience working with and troubleshooting Google Workspace and Slack
• Basic knowledge of networking and networking concepts
• Ability to troubleshoot, solve problems, and escalate when needed.

Preferred Qualifications:

• Amazing customer service skills and a passion for pleasing our users.
• Excellent written and verbal communication skills and the ability to work with technical and non-technical people alike
• Ability to multitask and prioritize in a very fast-paced, startup environment
• Working knowledge of identity systems like OKTA
• Entry-level IT certifications (CompTIA A+, Network+, Microsoft Certs, etc.)