Junior Back Office Associate（線上客服-晚班）

LifeByte Systems 於2016年在澳洲雪梨成立，隸屬於全球排名前30之知名證券交易商。在LifeByte，我們是一個以創新、精準和目標為驅動力的有遠見的專業團隊，作為我們不斷擴展的全球服務網絡的一部分，台北客服中心在實現跨區域客戶支援與推動服務卓越性方面發揮著關鍵作用。

LifeByte Systems was founded in 2016 in Sydney, Australia, and operates under one of the world’s top 30 renowned securities brokers. At LifeByte, we are a visionary and professional team driven by innovation, precision, and purpose. As part of our expanding global service network, the Taipei support center plays a key role in delivering cross-regional customer support and driving service excellence.

我們正在尋找一位充滿熱忱、具備服務意識的線上客服專員，加入我們的跨國支援團隊。本職位為大夜班（23:30–08:30 台北時間），需即時回應全球客戶的問題並協助處理帳戶與系統需求。你將與團隊及其他部門密切合作，提供專業、友善且高效率的服務體驗。

We’re looking for a passionate and service-minded Customer Support Representative to join our global support team. This is a graveyard shift role (23:30–08:30 Taipei time), where you’ll provide real-time assistance to our international clients and support them with account and system-related issues. You'll work closely with internal teams to ensure a professional, friendly, and efficient service experience.

Responsibilities｜工作內容

• 線上即時回覆客戶諮詢，提供專業且友善的協助。
• Respond to customer inquiries in real-time via live chat with professionalism and warmth.
• 處理客戶郵件往來，確保回應迅速且準確。
• Manage email communications, ensuring timely and accurate responses.
• 跨部門合作，協調內部資源解決客戶問題。
• Collaborate with internal departments to resolve customer issues efficiently.
• 協助客戶完成帳戶開立與設定流程。
• Assist customers with account creation and setup procedures.
• 主動記錄並回報系統異常，與技術團隊配合優化平台。
• Proactively report and document system anomalies for the tech team.
• 依照標準作業流程（SOP）進行客戶支援與紀錄。
• Follow internal SOPs and ensure proper logging of support cases.

• 樂於與人溝通，具備良好的服務態度與同理心。
• Excellent communication skills with a strong sense of empathy and service mindset.
• 具備基本邏輯判斷與問題處理能力。
• Basic logical thinking and problem-solving skills.
• 能夠有效管理時間，擅長多工處理。
• Strong time management and multitasking ability.
• 願意配合夜間工作時間（23:30–08:30 台北時間），並接受排班制度。
• Willingness to work graveyard hours (23:30–08:30 Taipei time) and follow a shift-based schedule.
• 具備良好中英文書寫能力（需處理英文客戶來信）。
• Proficient in written Chinese and English (handling English client emails is required).
• 有客服經驗者優先，無經驗可培訓。
• Previous customer service experience is a plus, but not mandatory — training provided.

• 外商工作氛圍，能與國外團隊交流，拓展國際視野。
• International work environment with opportunities to collaborate with global teams and broaden your perspective.
• 前景明確的發展環境，團隊文化積極、透明、開放。
• Promising career growth in a transparent, agile, and forward-thinking company culture.
• 優於勞基法的特休制度，讓你工作與生活兼顧。
• Annual leave policy that exceeds local labor law standards for better work-life balance.
• 定期績效考核獎金、三節獎金，肯定你的努力與表現。
• Regular performance bonuses and holiday bonuses to reward your contributions.
• 彈性福利金，可依個人需求使用（如健康、學習、生活補助等）。
• Flexible benefits budget for personal wellness, learning, and lifestyle needs.