Licensed Phone Counselor

Job Summary

A company is looking for a Phone Counselor in a remote capacity to provide patient assistance and crisis services.

Key Responsibilities

• Answer calls from patients seeking assistance and refer them to appropriate resources
• Respond to crisis calls professionally and use stabilization techniques for referrals
• Coordinate with hospital intake staff to set appointments while maintaining confidentiality

Required Qualifications

• Bachelor's degree in Psychology, Social Work, or a related field, or equivalent experience
• Previous experience in case management, crisis intervention, and call centers preferred
• Flexibility to work varying hours and overtime as needed
• Proficiency in Windows Office programs and ability to learn specialized applications
• Ability to work independently and be self-motivated