Licensed Cares Retention Advocate

Job Summary

A company is looking for a Cares Retention Advocate (Licensed).

Key Responsibilities

• Make proactive outbound calls to resolve member issues and prevent disenrollment
• Handle inbound support with empathy and professionalism
• Conduct annual plan reviews and assist with re-enrollments

Required Qualifications

• Active health insurance license (multi-state preferred)
• 1-2 years of customer service, retention, or Medicare sales experience
• 2026 AHIP preferred
• Bilingual (Spanish) a big plus