Lead PAP Specialist

Job Summary

A company is looking for a Lead PAP Specialist who will oversee the retail team and ensure compliance with processes related to Positive Airway Pressure devices.

Key Responsibilities

• Assist leadership with oversight of the retail team, providing training and guidance
• Handle escalated calls from patients or insurance companies and ensure timely delivery of PAP equipment
• Monitor and manage client needs related to Positive Airway Pressure devices and ensure audits are completed accurately and on time

Required Qualifications

• High School Diploma required; Associate degree preferred
• Three (3) years of experience in healthcare administrative, financial, or insurance customer services, claims, or management
• Two (2) years of HME claims experience preferred
• Experience in a Medicare certified HME, IV, or HH environment that routinely bills insurance is considered relevant