Job details

Customer & Sales Support Specialist

Who We Are

Kymeta’s mission is to enhance lives by unlocking the potential for global satellite and cellular broadband communications while on the move. We do this through our innovative solutions, best in class technologies that meet and exceed our customers’ requirements.

Our core principles define the character and spirit of our employees and how we operate. We are committed to fostering a customer focused culture by creating a diverse, equitable, and inclusive work environment that is rooted in supporting its employees and our corporate social responsibilities.

What We Need

Kymeta is looking for a Customer & Sales Support Specialist. As the Customer & Sales Support Specialist for the leading flat panel satellite antenna and service company, you will play a pivotal role in driving sales growth, providing exceptional customer support, and assisting the military and commercial sales team with administrative tasks related to satellite services and products. This position involves engaging with clients, understanding their needs, offering tailored solutions, and ensuring a seamless process from initial inquiry to post-sale support.

KEY DUTIES AND RESPONSIBILITIES

Customer Relationship Management:

Maintain ongoing communication with existing customers to nurture relationships, increase customer retention, and expand sales opportunities.
Provide product consultations and recommendations, explaining the technical benefits of satellite hardware products.

Sales Support and Coordination:

Collaborate with the field sales team, technical support, and product managers to deliver tailored solutions to clients.
Prepare quotes, proposals, and contracts for customers.
Monitor and track orders through the entire sales cycle, ensuring timely delivery and service.
Support the global sales team with customer support issues are required.

Sales Development:

Identify, prospect and support new and existing customers
Qualify inbound leads and generate outbound sales opportunities via phone, email, and other communication channels.
Understand customer needs and align them with the appropriate hardware products and services.

Market Intelligence and Reporting:

Track industry trends, competitor activity, and market developments to stay informed on the latest satellite hardware solutions and technologies.
Maintain accurate records of customer interactions, sales pipeline, and sales activities in CRM software.
Report on sales performance, key metrics, and opportunities for business development to management.

Product Knowledge:

Stay up to date with satellite hardware products, technology advancements, and industry regulations.
Provide training to customers on product features and benefits, ensuring they understand the technical aspects of the products.

SKILLS AND EXPERIENCE

Knowledge of satellite communication technologies, including satellite links, antennas, transceivers, and other related hardware.
Experience working with government, defense and telecommunications industries is a plus.
Minimum of 2 years of inside sales experience with the ability to close deals and meet or exceed sales targets, preferably in the satellite hardware or technology sector.
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical customers.
CRM Experience: Proficient in using Salesforce CRM software to track sales activities and customer information.
Strong analytical and problem-solving skills, with the ability to troubleshoot customer challenges and multi-task several issues simultaneously.

EDUCATION

Bachelor’s degree or equivalent experience in business, engineering, or a related field

COMPENSATION

Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $80,000 - $130,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

BENEFITS

We offer a competitive benefits package which includes:

Medical Plans: A choice between two competitive options

Flexible Spending & Health Savings Accounts

Vision & Dental

Life/AD&D

Employee Assistance Program

401k

Paid Time Off

Exempt employees: Flexible PTO and 12 paid holidays per year
Nonexempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Average salary estimate

$105000 / YEARLY (est.)

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$80000K

$130000K

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What You Should Know About Customer & Sales Support Specialist, Kymeta

At Kymeta, we believe in enhancing lives through innovative satellite and cellular broadband solutions, and we're in search of a dynamic Customer & Sales Support Specialist to join our exceptional team. This role is all about helping our customers thrive with their satellite services and products. As our Customer & Sales Support Specialist, you'll engage with a diverse clientele, tapping into their unique needs and providing tailored solutions that truly resonate. Your day-to-day will see you nurture ongoing relationships, collaborating with our brilliant sales and technical teams to prepare quotes and contracts that help close deals. You won't just be on the sidelines; this role invites you to actively support our global sales initiatives, qualifying leads and ensuring that customer inquiries are met with quick, informative responses. Plus, you’ll stay ahead of the game by monitoring industry trends and competitor activities. Joining Kymeta means more than just a job; it’s about being part of a collective mission that values diversity, equity, and inclusion. With a robust benefits package, competitive salary range of $80,000 to $130,000, and a supportive work environment, we want you to thrive as you fulfill our commitment to customer-focused excellence. Let's unlock the future of communications together, where your skills and passion can truly make a difference!

Frequently Asked Questions (FAQs) for Customer & Sales Support Specialist Role at Kymeta

What does a Customer & Sales Support Specialist do at Kymeta?

A Customer & Sales Support Specialist at Kymeta plays a vital role in driving sales growth by providing exceptional customer support, engaging with clients to understand their needs, and coordinating closely with the sales team to offer tailored solutions. This position ensures a seamless sales process from inquiry to post-sale support.