GTM Operations - Senior Associate

Kontakt.io is building the platform that care operations run on.

We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.

Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.

Our growth trajectory over the past 24 months has been exceptional:

• Team expansion from 70 to 130 professionals  

• Quadrupled Annual Recurring Revenue (ARR)  

• Maintained strong capital efficiency

Now, backed by a $47.5 investment from Goldman Sachs, we're poised for our next phase of growth, targeting $100M+ ARR. To drive this expansion, we're seeking a skilled Senior Associate, GTM Ops to help accelerate our growth. 

This role reports directly to our Director of Revenue Operations and offers the opportunity to be a founding member of our new NYC office in Chelsea. We work in the office three days a week, Tuesday through Thursday, giving you the chance to actively contribute to shaping our culture.

• We’re looking for someone with 2-4 years of experience to execute the implementation of Go-to-Market (GTM) Operations, acting as a business partner, liaison, and connective layer between different branches of GTM, most specifically Marketing & the SDR teams
• Build and scale the tooling needed to support prospecting, demand generation and Account-Based Marketing (ABM)
• Organize prospect list-building and strategy between the SDR & Marketing teams
• Own the execution and automation of our core technology stack for Marketing & SDR’s, primarily Hubspot & Salesloft. Be an expert on best-in-class tooling & automation
• Review & analyze campaigns to evaluate where we can better invest our prospecting efforts
• Make recommendations on how the business can improve top-of-funnel initiatives

• Expertise in Hubspot required
• Experience in Salesforce, Salesloft, Clay, Gong & 6sense are nice-to-have
• Should be comfortable reviewing data in a Google Sheet / Excel Format
• Understanding of the marketing funnel & benchmark lead / sales conversion metrics
• Collaborative, can work with stakeholders across the business & build strong relationships
• Able to balance strategic thinking with daily tactical objectives

• Equity 
• Health, dental, and vision insurance via Anthem 
• Paid time off + 10 paid holidays
• Any equipment/tech that you need to do your job
• Enjoy free office snacks and drinks, occasional company-paid lunches, and team bonding events in NYC 

We Make Things Easy

Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done.

Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary produts and services to achieve your desired outcomes.

Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days.

We Deliver Fast Outcomes

Industry’s #1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform.

Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before.

Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need.

We Ensure Unmatched Scalability

Priced for Scaling. We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success.

A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why Kontakt.io is right for you.

Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functionality.