Patient Experience Coordinator

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

As a Patient Experience Coordinator, you will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients. 

Hours of Operation: 8:00am – 5:00pm CST 

Schedule: Monday-Friday 

• Handle incoming and outbound calls promptly and professionally, adhering to established call scripts and standard procedures.
• Identify customer needs, clarify information, research issues, and provide appropriate solutions and/or alternatives. 
• Handle customer complaints, provide appropriate solutions, and escalate complex issues to the appropriate department or supervisor when necessary. 
• Maintain a high level of customer service by ensuring all interactions are handled with empathy, patience, and courtesy. 
• Collaborate with team members and other departments to improve overall customer experience and service delivery. 
• We are unable to sponsor visas currently, so you are authorized to work in the United States.

• High school diploma or equivalent; college degree preferred. 
• Previous experience in a customer service or call center environment is desirable. 
• Excellent verbal and written communication skills. 
• Strong active listening and problem-solving skills, ability to remain calm and composed under pressure. 
• Proficiency in using electron health record software and other relevant computer applications. 
• Commitment to providing exceptional customer service and representing the company in a professional manner. 
• Previous experience using EHR systems (Athena preferred)

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  Please send us a note at hiring@knownwell.health. 

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.