Sales & Customer Support Representative (001-00153)

Job Role: Sales & Customer Support Representative
Work Schedule: Sat, Sun, Mon, Tue & Fri 8:30 AM - 5:30 PM (AU Time Zone)
Salary range:             $2000 - 2500 AUD

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. 

Who The Client Is: The client is an Australian furniture brand dedicated to crafting high-quality, sustainable pieces from the finest Australian hardwoods. With showrooms in Melbourne, Gold Coast, and Brisbane, and a robust online presence, we offer custom-made timber furniture that embodies quality and timeless design.

Role Overview: We’re looking for a proactive Remote Sales & Customer Support Representative to manage incoming sales inquiries, guide customers through their purchase journey, and ensure fast, helpful, and warm communication across all channels. You’ll be the first point of contact for online customers — answering calls, emails, and live chat messages, while supporting the Melbourne showroom team in closing sales and maintaining customer satisfaction. 

Key Responsibilities:

• Customer Sales & Support
• Respond promptly and professionally to inbound customer inquiries via email, phone, and live chat
• Assist customers with product selection, quotes, and order processing
• Provide accurate product information and delivery timelines
• Guide customers toward confident purchasing decisions and follow up to help close sales

• Order Management
• Create and manage orders using Shopify
• Coordinate with the warehouse team to confirm stock, timelines, and special requirements
• Flag issues or delays early and help resolve them before they become problems

• Communication & Follow-Up
• Maintain a friendly, helpful tone in all communication
• Proactively follow up with customers post-sale to check satisfaction and encourage reviews
• Escalate complex issues to the Melbourne showroom team when needed

• Admin & Team Collaboration
• Update product info, stock notes, and customer insights in shared systems (Shopify, Notion, Google Drive, etc.)
• Collaborate with marketing, logistics, and sales teams to ensure smooth handovers and customer experiences
• Participate in regular team huddles and training

Requirements:

• Must-Have:
• Excellent spoken and written English (near-native fluency required)
• Previous experience in remote sales, e-commerce, or customer support
• Strong confidence on phone calls and live chats
• Ability to work independently, take initiative, and manage time effectively
• Fast, reliable internet and a quiet working environment

• Nice-to-Have:
• Experience using Shopify, Slack, Google Workspace, and/or CRM tools
• Furniture, homewares, or interior design interest/experience
• Background working with Australian or Western e-commerce companies

• What You’ll Love About This Role
• Join a fast-growing, creative, and down-to-earth Aussie business
• Work from home with supportive managers and systems already in place
• Be trusted to own your role, contribute ideas, and build strong relationships with the team
• Competitive pay for the right experience, with performance incentives over time