CRM/Email Marketing Coordinator

About Keen

Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious one: to have best-in-class leaders and a culture of delivering excellence globally.

If you're keen to advance your career, embrace challenges, and redefine what's possible in the digital realm, you might just be the perfect fit for our dynamic team. Join us, and let's unlock the full potential of our clients' brands together

Role Description

We are seeking a detail-oriented CRM / Email Marketing Coordinator to execute and support lifecycle marketing initiatives. The ideal candidate will be responsible for building and deploying email campaigns, maintaining calendars, and assisting with touchpoints that enhance customer engagement and retention. This position offers a unique opportunity to contribute directly to driving measurable impact in a collaborative, fast-paced environment.

• Build, edit, and deploy email campaigns using ESP tools, ensuring alignment with brand voice and email performance best practices.
• Support the setup and optimization of lifecycle email flows, driving revenue and engagement.
• Manage tasks and timelines using tools like Asana, ensuring projects stay organized and meet deadlines.
• Conduct A/B tests, monitor results, and provide actionable insights to enhance engagement and conversion rates.
• Maintain an email calendar for promotional campaigns, seasonal initiatives, and ongoing tests, ensuring alignment with client goals.
• Perform thorough quality assurance on all email campaigns, ensuring functionality and accuracy across devices and platforms.
• Analyze performance metrics, generate reports, and provide recommendations for improving future campaigns.
• Collaborate with marketing, creative, and product teams to support campaigns and lifecycle initiatives.

Experience Required:

• 1-2 years of experience in email marketing, digital marketing, or a similar role.
• Proficiency in email marketing platforms (ESPs) like Klaviyo, Iterable, or Mailchimp.
• Basic HTML knowledge for editing email templates.
• Experience with project management tools such as Asana, Trello, or Monday.com.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and capable of working independently in a fast-paced environment

• Hybrid remote/in-office
• Birthday off
• Professional development & training opportunities
• & More being added!