Job details

IT Support Technician

Company Description

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

IT Support Technician
This is a contract opportunity.
This is hybrid opportunity in Boston, MA

About this Position
We are seeking a skilled IT Support Technician to provide onsite technical support and training to employees, including those working remotely. This role will work closely with our managed service provider to ensure the firm’s IT infrastructure operates efficiently and securely. The technician will also support special projects related to technology deployment and improvement.

Job Responsibilities

Serve as a point of contact for IT-related needs, coordinating with the firm’s managed service provider.
Provide onsite IT support, troubleshooting hardware, software, and printer issues, escalating as needed.
Assist in deploying new hardware, software, and technology systems.Collaborate with the firm’s Technology Steering Committee to assess and enhance firm-wide technology solutions.
Manage procurement and deployment of new technology and equipment.
Work with application vendors to resolve support issues.
Provide initial and ongoing training on firm systems and applications for attorneys and staff.

Skills/Requirements

Minimum of one year of experience in IT support.
IT Support Certification preferred.
Strong technical skills with the ability to prioritize and complete multiple projects with minimal supervision.
Ability to meet deadlines with careful attention to detail.
Experience working independently and collaboratively in a professional environment.
Excellent interpersonal communication and training skills.
Proficiency in Microsoft 365 (Word, Excel, PowerPoint) and Citrix.
Strong problem-solving abilities and professional judgment.

Additional Information

• This is an onsite position requiring hands-on IT support.
• Opportunity to work on a variety of IT initiatives and technology improvements.
• Collaborate with internal teams and external vendors to enhance IT service delivery.

Pay/Salary Range

$28/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

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Average salary estimate

$58240 / YEARLY (est.)

min

max

$58240K

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