Customer Success Specialist - France

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Specialist in France.

We are looking for a proactive and customer-focused professional to join the team as a Customer Success Specialist. In this role, you will serve as a key point of contact for partners, ensuring their satisfaction, success, and long-term retention. You will collaborate across teams to deliver training, resolve issues, and provide guidance on tools and processes. Your ability to communicate clearly, build relationships, and problem-solve will be essential in supporting business growth and improving partner experiences.

Accountabilities:

• Respond to partner inquiries through email, phone, live chat, and ticketing systems.
• Collaborate with sales, support, and management to address partner needs and escalate complex cases.
• Deliver training sessions on platforms and tools, ensuring strong partner adoption.
• Maintain a solution-oriented and professional approach in all partner interactions.
• Provide administrative support related to onboarding, billing, and system navigation.
• Keep partners informed about new products, promotions, and system updates.
• Share feedback and insights from partners to improve internal processes and offerings.

• At least 2 years of experience in sales or customer support roles.
• Native-level French and professional proficiency in English, both written and spoken.
• Strong communication and interpersonal skills, with the ability to adapt to different stakeholders.
• Experience using CRM systems, ideally Salesforce.
• Solid organizational skills and the ability to work independently with minimal supervision.
• Positive mindset, problem-solving attitude, and customer-first approach.
• Experience delivering presentations or product overviews is a plus.

• Generous paid time off to recharge and unwind
• Remote-first work environment with flexibility and autonomy
• MacBook and high-quality tech equipment provided
• Access to English courses and professional development opportunities
• Company-sponsored certifications and attendance at IT conferences
• Diverse, international team and supportive, people-first culture
• Country-specific benefits available upon request

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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