Customer Success Engineer - Remote

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For one of our clients, we are looking for a Customer Success Engineer, remotely from USA or Canada.

As a Customer Success Engineer, you will play a key role in ensuring the seamless integration and effective utilization of our client's vector database technology. You will collaborate with enterprise customers, providing hands-on technical guidance to optimize their deployment and troubleshoot complex issues. Your expertise will help customers maximize the value of the product, while also contributing valuable feedback to enhance future product development. This role requires a blend of technical problem-solving skills, customer engagement, and a proactive approach to scaling processes within the organization.

Accountabilities:

• Provide expert technical guidance to customers, assisting with deployment, configuration, troubleshooting, and best practices.
• Work closely with engineering teams to diagnose and resolve software issues, ensuring optimal system performance and availability.
• Collect and relay customer feedback to influence product development, participating in planning sessions for improvements and new features.
• Support customers through product updates, migrations, and enterprise-level deployments.
• Lead data migrations for customers transitioning from proof-of-concept or open-source implementations to enterprise solutions.
• Develop and implement structured playbooks, processes, and strategies to enhance customer support and scalability.

• 10+ years of experience in a technical role such as Technical Account Manager, Solution Engineer, or Solution Architect, ideally within the software or database technology sector.
• Proficiency in Python and/or Go, with expertise in AI applications such as generative search, RAG implementation, and vector databases.
• Strong problem-solving skills with the ability to diagnose and resolve complex technical challenges.
• Familiarity with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code tools like Terraform and Kubernetes.
• Experience with monitoring tools such as Grafana and Prometheus is a plus.
• Exceptional communication skills, capable of explaining technical concepts in a clear and user-friendly manner.
• Customer-centric mindset with a proactive approach to problem-solving and enhancing customer experience.
• Ability to work independently and manage workload effectively in a remote work environment.

• 100% remote position with flexible working hours.
• Competitive compensation, including paid time off.
• Professional development budget for conferences, co-working spaces, and home office equipment.
• Collaboration with a highly experienced and dynamic team.
• Supportive and growth-oriented work environment that fosters innovation and flexibility.

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