Portuguese Speaking Customer Support for a Smoke-Free Future - job 2 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Portuguese Speaking Customer Support Representative to join our team in promoting a smoke-free future. This role is pivotal in assisting customers who are transitioning to smoke-free alternatives, providing guidance and support throughout their journey. You will be responsible for addressing inquiries, resolving concerns, and ensuring customers have a positive experience with our services. By leveraging your fluency in Portuguese, you will help bridge the gap between our clients and the resources available to them, fostering a community focused on healthier lifestyle choices. If you are passionate about customer service and want to be part of a mission that influences public health and wellness, we invite you to apply and help us drive forward our vision at The House of Mercier.

Responsibilities

• Provide exceptional customer support in Portuguese via phone, email, and chat.
• Assist customers with inquiries related to smoke-free products and services.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Educate customers on the benefits of smoke-free alternatives and how to use them effectively.
• Document customer interactions and feedback to help improve our services.
• Collaborate with internal teams to address complex customer needs and enhance service delivery.
• Stay informed about industry trends and product updates to provide accurate information to clients.

• Fluency in Portuguese (written and spoken) is required; proficiency in English is an advantage.
• Experience in customer support or a related field is preferred.
• Strong communication skills with a focus on empathy and customer engagement.
• Ability to work in a fast-paced environment and handle inquiries promptly.
• Proficient in using CRM systems and Microsoft Office Suite.
• Passion for promoting health and wellness initiatives.
• Strong problem-solving skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...