Senior Program Manager

At Jobber, a Senior Program Manager is responsible for driving strategic transformation initiatives within the Revenue Operations team. This role involves leading cross-functional programs, developing and executing program roadmaps, and fostering collaboration across teams to achieve outstanding results. You'll be working with various departments, aligning goals, and ensuring that all initiatives are well-supported and on track.

To be successful as a Senior Program Manager at Jobber, candidates should have over 5 years of relevant experience in program management, particularly in managing medium to large-sized programs. Familiarity with SaaS technologies, strong communication skills, proficiency in Agile and Scrum methodologies, and the ability to build strong partnerships across teams are essential. Experience with tools like Jira and Confluence is also preferred.

To apply for the Senior Program Manager role at Jobber, simply visit our careers page where you can submit your application, complete with your resume and cover letter. Make sure to highlight your program management experience and how it relates to the role. We’re excited to learn more about what you can bring to our team!

Jobber boasts a positive work culture characterized by transparency, inclusivity, and collaboration. As a Senior Program Manager, you’ll be part of a team that values diverse perspectives and fosters a supportive environment. Recognition as a Great Place to Work underscores our commitment to employee opportunities, work-life balance, and personal development.

At Jobber, we take career growth seriously. As a Senior Program Manager, you’ll have access to a dedicated Talent Development function with Development Coaches to help guide your career path. We believe in providing the resources, mentoring, and support necessary to help you reach your fullest potential and achieve your professional goals.

As a Senior Program Manager at Jobber, you'll be engaged in various strategic transformation initiatives that span 3 to 18 months. This includes leading cross-functional programs, enhancing operational excellence efforts, and aligning with revenue stakeholders to drive significant business outcomes. You will handle complex projects linking different technical and customer-facing functions.

The Senior Program Manager role at Jobber stands out because it combines the principles of effective program management with a genuine commitment to improving small businesses’ service delivery. You'll be empowered to drive meaningful change and innovation within an industry that is evolving rapidly, in a collaborative environment that encourages creativity and strategic thinking.

When discussing your experience with cross-functional teams during an interview, emphasize specific projects where you successfully collaborated with different departments. Highlight the strategies you used to foster communication, resolve conflicts, and align everyone’s goals towards a common objective. Use metrics or outcomes to demonstrate your effectiveness.

In answering this question, share your approach to prioritization, emphasizing techniques like the Eisenhower Matrix or the MoSCoW method. Mention how you assess the importance and urgency of tasks and explain how you communicate prioritization decisions with your team to ensure alignment.

Discuss your methodical approach to program roadmaps, starting with goal definition, stakeholder engagement, and timeline establishment. Detail how you would involve relevant teams early on, gather feedback, and adjust the roadmap based on project developments and changing priorities while ensuring regular communication throughout the process.

In your response, emphasize the importance of defining success metrics upfront. Share examples of key performance indicators (KPIs) you’ve used in the past, such as customer satisfaction scores, time to launch, or revenue impact. Explain how you monitor these metrics throughout the program's lifecycle and adapt strategies based on performance data.

Choose a relevant example where you demonstrated critical thinking and problem-solving abilities. Describe the challenge, your analysis of the situation, the actions you took, and the successful outcome. This approach showcases your ability to manage obstacles, a key trait for a Senior Program Manager.

Mention specific project management tools such as Jira or Confluence that you have used. Discuss how these tools have enhanced your ability to plan, track progress, facilitate collaboration, or manage resources effectively on your past projects, highlighting any custom tools or methods you've developed to optimize usability.

Address how you approach resistance by emphasizing open communication, understanding their concerns, and involving team members in the change process. Highlight the importance of empathy, providing training or resources, and demonstrating the benefits of the change, which ultimately fosters buy-in and smoother transitions.

Use this opportunity to share your depth of knowledge about Agile and Scrum practices. Discuss your roles in Agile projects, how you facilitated Scrum ceremonies, and your experience with sprints and stand-up meetings. Explain how these methodologies contributed to project success and team dynamics.

Share a systematic approach for risk identification, such as SWOT analysis or brainstorming sessions with stakeholders. Discuss how you document risks, communicate them to the team, and develop mitigation strategies. Provide an example of adapting to unforeseen risks during a project.

In your answer, connect your personal values and career goals with Jobber’s mission. Express enthusiasm about contributing to a company that helps small businesses succeed and your eagerness to be part of a team recognized for its inclusive culture and innovation within the tech space.