IT Senior Service Desk Analyst

Job Summary

A company is looking for an IT Senior Service Desk Analyst.

Key Responsibilities

• Provide leadership and define procedures for customer support based on needs and resources
• Coach and mentor IT Service Desk team members while providing technical support
• Respond to Service Desk tickets and deploy IT equipment

Required Qualifications

• High School diploma/GED with three years of relevant experience, or an Associate's degree with one year of experience
• Experience in PC software and hardware installation and troubleshooting
• Knowledge of TCP/IP fundamentals and Windows Operating Systems
• Understanding of endpoint security and best practices
• Certification may be required or substituted for education/experience