Sr. Director, Product Management - Digital

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Product Manager Director supports the Digital portfolio of products through the entire product lifecycle.  This includes managing the product portfolio roadmap, developing, and conducting market and user research, making product and feature proposals, overseeing market and product requirements, shepherding the product through all Evaluation, Product Development and Design Control stages, working with our product marketing rollout teammates to ensure a successful launch, and providing expertise throughout the entire product lifecycle. The Product Management Director is responsible to build and manage a team of Product Managers, coaching them through their product responsibilities as well as providing career development guidance and performance reviews.

The Product Manager Director has an in depth understanding of the customer-facing features that supports hospitals as they grow and developed their da Vinci® and Ion programs as well as a solid grounding in the underlying technical implementation to hospitals systems. The Product Management team represents the voice of the customer (business needs) and the voice of the user (user needs) to the Design and Engineering teams and other internal business partners throughout the entire product lifecycle process, encouraging sound yet timely decision making.

Qualifications

• Develop long term Digital portfolio objectives by managing the product roadmaps and product lifecycle accordingly.  Develop business justification for recommendations and gain alignment across key stakeholders on project prioritization.  This includes strong alignment with our da Vinci® Multi-port, da Vinci® Single-port and Ion Business Units as well as our commercial and customer service partners.  The overall objective is to establish a data-driven connected ecosystem for our customers. 
• Develop the business justification for new products and new features by working with customers and company stakeholders.  Develop forecasts and other business analyses, including competitive assessments, to facilitate sound data-driven decision making.
• By guiding the activities of direct staff, shepherd multiple complex projects through the development process weighing the Desirability, Viability and Feasibility of the proposed solution.  Develop market requirements and product requirements and facilitating tradeoff discussions with design teams. (Design Engineering, User Interface Engineering, User Experience Engineering, Interaction Design, Industrial Design, Human Factors, Clinical Engineering, Training, Finance and Business Development)
• Develop and track effective goals and objectives of the team, aligning to business unit and corporate objectives. Hold the team and accountable for results.
• Use qualitative and quantitative market research methods and direct customer interviews and observations to develop insights that inform the product roadmap. Refine requirements with feedback directly from customers as well as internal team including clinical sales, internal M.D.’s, and clinical development engineering.
• Engage with User Experience partners during the development process by establishing design requirements, prioritizing design efforts, coordinating design reviews, and documenting and communicating design judgments.
• Develop and convey product value proposition to global marketing teams for global product positioning and messaging.
• Measure product success by monitoring product adoption and seeking post-launch product feedback.
• Develop a deep understanding of the surgical treatments for applicable indications, including monitoring and consuming clinical literature, attending medical society meetings, and engaging with physician key opinion leaders.
• Head and support the ongoing development of the product strategy by developing a framework for decision making. Shepherd the product through its development via relentless identification and closure of user, technical, and business issues.
• Understand market-leading, emerging, and complementary technology and its potential impact on Intuitive’s product lines.
• Work with the design engineering and business strategy teams to evaluate new technologies and prioritize the new business development pipeline.
• Monitor and prioritize product quality issues. Work on cross-functional teams to resolve product issues and critical customer issues.
• Conduct additional activities across the product lifecycle as needed including, completing long-term forecasting, participating in product education program development, supporting sustaining product activities including end of life.
• Effectively attract, develop, train, and retain key staff to build a high performing team of product managers.
• Become a steward of the corporate culture by living, teaching and holding your team accountable to it.

Required Skills and Experience

• Must be a highly passionate individual that notices and cares about design details and the users' experience with the product.
• Minimum of 15 years of professional experience and a bachelor’s degree required.  Technical or Engineering degree preferred. MBA or advanced degree preferred
• Minimum of 6 years of experience within Medical Device Product Management.
• Minimum Education: Bachelor’s degree required, graduate technical or business degrees are preferred
• Extensive experience mentoring and guiding a more junior staff. Direct managerial experience highly required.
• Experience defining and managing market and product requirements for medical devices.
• Experience with minimally invasive surgical products.
• Excellent knowledge of minimally invasive surgery market is highly preferred.
• Excellent written and verbal communication skills, including experience presenting to Senior Management.
• Proven hands-on data manipulation and analysis skills. Demonstrated ability to use data to develop market and product insights and drive alignment and decision making.
• Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams without formal authority. This includes the ability to work well in bridging communication between engineering, design, marketing, sales, and customers.
• Ability to set and meet team goals based on department and corporate priorities.
• Ability to work in hospitals, surgical labs and operating rooms is required.
• Ability to travel up to 25% of the time.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.