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PMC Technician

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The primary function of the PMC Technician is to assess failure modes of semi-automated and automated test equipment, complete on-site preventive maintenance of equipment throughout ISI facilities, perform equipment calibration, and coordinate the calibration of equipment utilizing outside services.

Essential Job Duties

The PMC Technician works independently to implement Intuitive's PMC program. Essential duties and responsibilities include the following:

  • Performs assessment and supports troubleshooting of ISI equipment not performing per equipment specifications.
  • Manages Equipment Events (EEs) in SAP, ensuring satisfactory and immediate response to repair and/or escalate.
  • Maintains PMC database and generates monthly PM and Calibration reports.
  • Issues asset numbers for new or duplicate tooling & fixtures.
  • Maintains calibration certificates and user manuals.
  • Assists and/or performs Initial / Operational qualification and validation activities on Equipment Fixtures and Tooling
  • Responsible for ECO implementation in regards to fixtures and tooling (i.e. taking obsolete fixtures out of service)
  • Performs on-site preventive maintenance & calibration activities
  • Develops and maintains spare parts inventory                                                                     
  • Develops and maintains replicate fixture/tooling list
  • Maintains appropriate documentation and records of PMC activities
  • Performs any other projects or duties that may be assigned.

Qualifications

Required Skills and Experience

  • Proficient in SAP PMC Module (establishment of Work Orders, notification, Activation & Inactivation, and Results recording)
  • Experience troubleshooting and resolving anomalies in Equipment, Fixtures, and Tooling
  • Understanding of Quality Control, Inspection, Metrology, PMC, and GMP
  • Comfortable with all phases of the product development process, including prototype assembly, test, debug, transfer, and sustaining
  • Excellent creative problem-solving skills
  • Good communication and documentation skills
  • Comfortable troubleshooting and resolving complex assemblies
  • Experience with measurement tools: dial calipers, micrometers, force gauges, Instron and other materials testing equipment
  • Working knowledge of electronics and mechanical concepts
  • Proficient in Microsoft Office
  • Able to work with outside vendors and schedule outside services and on site calibrations. i.e. Simco

Required Education and Training

  • Minimum High school diploma or equivalent;
  • Minimum, 2 years related experience or training.

Working Conditions

  • Role is full-time onsite
  • Must be able to work with other cross-function teams such us manufacturing operation, manufacturing engineer, quality engineer, equipment engineer and specialized role
  • Overtime will be required as needed per business need or per supervisor/Manager discretion
  • Lift 50 lbs
  • Must be available to travel as needed 5-10%.

Preferred Skills and Experience

  • Bachelor's or Associate Degree Preferred
  • Familiar with Lean Six Sigma concept
  • Maintains an excellent attendance record in compliance with established manufacturing and quality attendance guidelines.
  • Ability to multi-task

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Average salary estimate

$75000 / YEARLY (est.)
min
max
$65000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About PMC Technician, Intuitive

Join Intuitive as a PMC Technician in Peachtree Corners, GA, where we believe that minimally invasive care is life-enhancing care. As a key player in our team, you will have the chance to work on cutting-edge robotic-assisted surgery technology, helping heal without constraints. In this dynamic role, your primary responsibility will be to assess and troubleshoot semi-automated and automated test equipment. You'll dive deep into preventive maintenance and calibration tasks, ensuring our equipment operates at peak performance. Your contributions will directly impact how we advance the healthcare landscape! You'll maintain our PMC database, generate vital reports, and coordinate with vendors for necessary services. This role requires creativity and problem-solving skills as you tackle technical challenges head-on. As a member of Intuitive, a pioneer in healthcare innovation for over 25 years, you'll thrive in a supportive, inclusive environment that values diverse perspectives. Together, with passionate people who want to make a difference, we will take big leaps forward in advancing minimally invasive care for patients worldwide. If you are ready to grow, learn, and make an impactful difference in healthcare, we invite you to apply for this exciting opportunity!

Frequently Asked Questions (FAQs) for PMC Technician Role at Intuitive
What does a PMC Technician do at Intuitive?

As a PMC Technician at Intuitive, your role involves assessing failure modes of test equipment, performing preventive maintenance and calibrations, and managing equipment-related tasks in SAP. You also support troubleshooting efforts, maintain documentation, and ensure compliance with quality control standards.

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What qualifications are required for a PMC Technician at Intuitive?

To become a PMC Technician at Intuitive, you should have at least a high school diploma or equivalent, along with a minimum of 2 years of related experience. Proficiency in SAP PMC Module, excellent problem-solving skills, and familiarity with measurement tools are also essential for this role.

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What kind of experience is preferred for a PMC Technician at Intuitive?

Preferred experience includes a Bachelor's or Associate Degree in a relevant field, familiarization with Lean Six Sigma concepts, and a strong background in quality control, inspection, and metrology. Having a history of excellent attendance is also advantageous.

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Is travel required for the PMC Technician position at Intuitive?

Yes, as a PMC Technician at Intuitive, you may be required to travel 5-10% of the time for on-site calibrations and vendor coordination, depending on business needs.

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What are the working conditions like for a PMC Technician at Intuitive?

The PMC Technician role at Intuitive is full-time and onsite, with possible overtime depending on business needs. You will work closely with cross-functional teams and need to lift equipment weighing up to 50 lbs.

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What is Intuitive’s stance on diversity and inclusion for the PMC Technician role?

Intuitive is committed to fostering an inclusive and diverse team environment. They believe that innovative ideas come from various backgrounds, ensuring everyone has the opportunity to contribute and grow in their roles.

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What growth opportunities are available for a PMC Technician at Intuitive?

At Intuitive, they actively invest in team member development. As a PMC Technician, you will have numerous opportunities to grow your skills, advance your career, and continue contributing to the mission of advancing minimally invasive care.

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Common Interview Questions for PMC Technician
Can you describe your experience with SAP as a PMC Technician?

When asked about your SAP experience, focus on specific tasks you've completed using the SAP PMC Module, such as creating work orders and managing equipment events. Provide examples of how you used SAP to streamline processes or improve efficiency in past roles.

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How do you approach troubleshooting equipment issues?

In your response, explain your systematic approach to troubleshooting. Discuss how you gather information, diagnose problems, and implement solutions. Give a specific example of a challenging issue you successfully resolved, highlighting your analytical skills.

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What methods do you use to maintain accurate documentation and records?

Describe your organizational techniques for maintaining documentation. Discuss the importance of keeping detailed records for compliance and quality control, and share specific tools or software you’ve used to ensure accuracy and accessibility.

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How would you handle a situation where a piece of equipment fails unexpectedly?

Outline your immediate steps in such scenarios: assessing the issue, documenting the failure, notifying relevant personnel, and initiating repairs. Stress the importance of quick response and team collaboration to minimize downtime.

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What experience do you have with preventive maintenance?

Share your previous experiences implementing preventive maintenance procedures. Discuss the importance of scheduled maintenance in ensuring equipment longevity, and provide examples of how these practices positively impacted your previous workplaces.

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Can you explain a complex assembly you've troubleshot?

Choose a specific assembly that showcases your technical expertise. Detail the troubleshooting steps you took, the challenges faced, and how you resolved the issue. Highlight any tools or methods that were particularly effective in your approach.

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What role does quality control play in your work as a PMC Technician?

Emphasize that quality control is vital to ensure equipment operates within specifications. Discuss techniques you’ve employed to monitor quality and how those techniques contribute to meeting regulatory standards and enhancing safety.

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How do you prioritize tasks when managing multiple equipment events?

Discuss your approach to prioritizing tasks based on urgency and business impact. Mention any tools or systems you use to track progress and keep organized in high-pressure situations. Share a specific example of how you handled competing priorities.

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What measurement tools are you proficient in using?

List the measurement tools you are experienced with, like dial calipers and force gauges. Give specific examples of how you've used these tools in previous roles to ensure the quality and accuracy of equipment and components.

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What do you consider when developing a spare parts inventory?

Explain your criteria for assessing and maintaining a spare parts inventory, such as equipment usage rates, lead times, and reliability. Discuss the importance of having the right parts on hand to prevent delays and ensure smooth operations.

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Founded in 1995, Intuitive Surgical, Inc develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company is headquartered in Sunnyvale,...

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Full-time, on-site
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November 25, 2024

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