Assistant Manager- Corporate Store

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

JOB OVERVIEW

Create positive memories for all who touch DQ.  Assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include product production, inventory, personnel, sales, and marketing.   Work with the more senior store management team to set high standards and create a great environment for the team to work. Support the GM in providing a high level of leadership and team building in order to cultivate an environment which is recognized by the franchisee community, corporate staff and vendors as the pinnacle for our system in training, corporate support and brand loyalty.   

Primary Accountabilities:

Operations:

• Support the GM by in managing aspects of operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training:

• Under the guidance of the GM, assist with the training of shift leads and crew on  PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices. 
• Assist with ensuring that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Fan Service

• Ensure that Fan service meets or exceeds company standards. 
• Assist crew and shift leads as appropriate with handling customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Role model and enforce policies and procedures.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Must be ServSafe® certified.
• Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.

Store Marketing

• Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing.

Perform other duties and responsibilities as requested by the GM.

Experience Needed

• Minimum 1-3 years of high-volume restaurant experience, preferably including 1+ years of restaurant leadership experience. Previous quick service restaurant experience strongly preferred. 
• High School diploma or equivalent required. 
• Proven track record of effectively managing COGS and labor. 
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable.

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with customers.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to interact with customers and each other effectively.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee multiple areas simultaneously in a fast-paced environment.   
• Technical - proficiency with computers and preferably with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
• Integrity- does the right thing even when no one is looking, honest, earns the trust of others.

Working Conditions:

• These physical demands represent the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
• Choose one of the following descriptions of this role:   Medium

Medium

Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly.

Must have ability to:

• Work night and weekend shifts.
• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. 
• Work in and out of different temperature ranges. 
• Stand for long periods of time. 
• Lift up to 50 pounds. 
• Work around nuts and other allergens.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

The US national hourly range for this non-exempt position is $22.59-$25.48. This position is also eligible for a bonus.  The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location, and relevant education or experience.

All your information will be kept confidential according to EEO guidelines.  You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.