Senior Technical Program Manager

At Intercom, a Senior Technical Program Manager plays a crucial role in leading the planning, organization, and execution of projects that enhance our Enterprise Systems capabilities. This involves collaborative work with various teams, including Finance, People, and Legal, to ensure seamless integration and effective solutions across the organization.

The ideal candidate for the Senior Technical Program Manager position at Intercom should have over six years of experience working with system architectures and data flows. Strong leadership and communication skills, along with a problem-solving mindset to clarify ambiguous challenges, are essential. Familiarity with systems like NetSuite and Workday is also highly beneficial.

Intercom is committed to supporting career growth through comprehensive training programs and regular compensation reviews. Senior Technical Program Managers are encouraged to take on new challenges and explore areas for personal and professional development, ensuring continuous growth in their careers.

Intercom offers an appealing range of benefits to its Senior Technical Program Managers, which includes competitive salaries, comprehensive medical, dental, and vision coverage, flexible paid time off, and a 401k plan with a match. Moreover, employees are eligible for stock options and bonuses, enhancing overall compensation.

The working environment at Intercom is dynamic, innovative, and collaborative. As a Senior Technical Program Manager, you will work in a hybrid setup, which allows employees to connect in-person and have flexibility in working from home, promoting a balance between collaboration and personal work preferences.

Intercom values diversity and is committed to equitable hiring practices. The company fosters an inclusive culture where all team members are treated with respect, prioritizing equal opportunities regardless of an individual's background or identity. This principle applies especially to roles like Senior Technical Program Manager.

To apply for the Senior Technical Program Manager position at Intercom, candidates can visit our careers page, where they can submit their resume and cover letter. Timely and thorough applications that highlight relevant experience and skills are encouraged to ensure a successful review.

When answering this question, focus on specific instances where you collaborated with technical teams to shape system architectures. Highlight your contributions, the challenges faced, and how you ensured successful project outcomes.

Discuss your approach to prioritization—whether it's through defining project scopes, assessing resource availability, or aligning with business goals. Give examples of tools or techniques you use to manage deadlines and communicate effectively with stakeholders.

When responding, you should emphasize the importance of transparency and regular updates. Describe how you tailor communication methods to various audiences, including visual aids like dashboards or regular meeting briefs.

Provide examples of past projects where you identified risks early and developed mitigation strategies. Explain how effective risk management not only helped the project but also improved the team's confidence and performance.

Choose a relevant project that showcases your problem-solving skills. Discuss the challenges you faced, the solutions you implemented, and the positive impact the project had on the organization or your stakeholders.

Explain your favorite project management tools and the reasons for your preferences. Discuss how these tools have enhanced collaboration, tracking, and overall project success in your experience.

Motivate your answer by discussing techniques for maintaining alignment, such as regular check-ins, stakeholder engagement, and collaborative tools. Illustrate how your timely interventions improved team cohesion.

Showcase your ability to leverage data analysis for decision-making and project adjustments. Provide specific examples of data sources you utilized and how they informed your project strategies.

Discuss your process for addressing conflicts, whether through direct communication, mediation, or fostering a collaborative environment. Highlight how resolution efforts ensured positive team dynamics and project continuity.

End your answer by expressing your passion for customer service innovation at Intercom. Discuss the alignment between your career goals and the company's mission, and connect personal motivations to drive impactful results in the new role.