Insurance Claims Processor

Job Summary

A company is looking for an Insurance Claims Processor.

Key Responsibilities

• Handle customer requests for Services Life & Annuity via phone and written correspondence
• Review, analyze, and process written requests and maintain accurate customer account information
• Educate customers about product features and self-service options while ensuring service delivery standards are met

Required Qualifications

• Ability to analyze and resolve complex customer-related issues
• Experience following pre-established guidelines with minimal supervision
• Knowledge of product and process updates, including regulatory changes
• Demonstrated initiative in call follow-up and work item management
• General insurance background is preferred