Technical Account Manager, Measurement

As our Technical Account Manager, Measurement, you will be the main point of contact for clients supporting our InnovidXP omni-channel measurement solution across Linear and OTT. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, MVPDs, brands, and agencies all while making a true impact on our business success. 

In this role you will align and document client needs and oversee the implementation of the client deliverables across our measurement solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their measurement strategy. You will ensure timely and accurate implementation of the deliverables according to our agreements and scope of work.

The Impact You’ll Make:

• Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight.
• Cross Team Collaboration - work closely with sales, product, and marketing departments as the liaison between the client and internal departments.
• Put together client meeting agendas and prepare talking points.
• Speak and present with confidence on subject matter.
• Identify and proactively present solution-oriented ideas for process and product improvements
• Perform risk assessment of platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks. 
• Advise and consult on best practices, optimizations, recommendations, etc.
• Understand and articulate areas of opportunity for clients
• Assess prioritization and complexity of tasks.
• Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity.
• Help to identify opportunities based on client engagement, platform usage, and product feedback.
• Establish strong inter-departmental relationships.

What You’ll Bring to Us:

• +3 years of experience as a Technical Account Manager / Customer Success or related roles
• Client-facing experience with International first-class clients in English
• Advanced English skills (both written and verbal)
• Experience working with Excel and data sets
• Experience structuring solutions for large enterprise clients
• Previous experience within the Digital Advertising Industry / Ad-tech is highly valuable
• Knowledge of the AdTech ecosystem - strongly desired
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionally
• Clear and engaging communication skills: Ability to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbal
• Familiarity with software development practices and ability to work with and understand product development

What We'll Offer You:

• Unlimited Vacations
• Monthly Inflation updates
• Lunch Credit
• OSDE 410 as medical assurance 
• English lessons
• Gym coverage
• Internet coverage
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training 
• Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
• Pet friendly
• High visibility roles with a tremendous amount of growth potential 
• Global team and cross-company collaboration unlike anywhere else!