Sales Support Coordinator (Part-time, 22 hours per week)

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Are you a highly organized, proactive, and detail-oriented professional looking to make a meaningful impact in a dynamic and fast-paced environment in Academic Publishing? We are searching for a Sales Support Coordinator to become an integral part of our growing team.

As a Sales Support Coordinator, you will be the backbone of our institutional sales team, ensuring seamless operations and providing exceptional support to drive our business success. You’ll collaborate with sales representatives, clients, and internal teams to ensure a smooth sales process, maintain client satisfaction, and contribute to achieving our ambitious goals.

Closing Date: Applications will close on 10th December 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

Your job responsibilities may include the following but not limited to:

• Provide administrative support to the Australasian Sales Department
• Undertake tasks related to pricing, product, and invoicing
• Handle customer enquiries and troubleshoot account and access issues
• Generate reports that assist in sales analysis and account management processes
• Process orders and trials 
• Update customer databases
• Liaise with a global team for the completion of tasks

What we're looking for:

• Proven experience in sales support, administration, or a similar role.
• Exceptional organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and thrive in a team environment.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• A positive, can-do attitude and a passion for supporting business growth.
• An interest in Academic Publishing

What we offer in return:

• Competitive salary plus a performance bonus scheme
• Opportunities for career growth and professional development.
• A collaborative and inclusive workplace culture.
• The chance to be a key player in a company that values innovation and excellence.
• An excellent work/life balance with a fantastic, flexible working culture
• 20 days(pro-rata for part-timer) annual leave per year, increasing to 25 days(pro-rata) upon completion of 2 years services, plus an extra day off for your birthday
• 4 paid volunteering days each year (pro-rata for part-timer)
• Superannuation and Group Life Insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – plan that matches every company share purchased with two free shares

Additional Information:

• You must have the right to work and live in Australia.
• This role is open to candidates in Melbourne Australia. Taylor & Francis has flexible hybrid working options for how employees can work based on their role. Flexible working is offered with this role while there is an expectation of two days(pro-rata) working in the Melbourne office. 
• This would be a good entry-level opportunity which may suit someone returning to the workforce or a recent graduate.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/