Customer Care Support Agent

Are you interested in joining a rapidly expanding company in Guatemala? If you're intelligent, motivated to excel, and passionate about helping others, Inbox Health Guatemala could be the perfect fit for you!

As a Patient Support Specialist, you'll be responsible for assisting patients who contact us via phone or digital channels with questions about their healthcare bills, in both English and Spanish. You'll collaborate with a dedicated team of driven individuals within the Patient Billing Support department.

Your day-to-day responsibilities will include:

• Providing accurate and professional responses to incoming phone calls or support tickets
• Maintaining organization and promptly addressing all patient inquiries
• Collaborating closely with billing customers to ensure patient profiles are updated accurately
• Identifying customer question trends for potential automation opportunities
• Thinking about product capabilities and customer needs to contribute to product development
• Engaging with the product/engineering team to explore new approaches and workflows

Requirements:

Our Ideal Candidate will:

• Enjoy interacting with people and possess excellent written and verbal communication skills (English)
• Have 2-3 years of experience in customer support
• Experience in providing empathic support to customers
• Possess knowledge of US health insurance
• Be prepared to assist team members during periods of high call volume
• Demonstrate curiosity and a willingness to learn about the product, industry, competitors, medical terminology, etc.
• Bring forward new and creative ideas
• Be fluent in English (both verbal and written)
• Bachelor’s Degree preferred

Interested in this role?

Please submit your resumes in English to be considered for this role. Once resumes are received they will be reviewed and qualified candidates will be contacted for the next steps in the interview process.

About:

Inbox Health is on a mission to reinvent how patients pay for healthcare. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us. We believe third party medical billers are an important backbone of the US healthcare industry and one that can help spur a better, fairer healthcare economy. We have chosen to focus our innovation on the needs of these billers to help bring about change across the tens of thousands of independent practitioners they serve.