Customer Engineer

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

At Impact.com, we are passionate about our people, technology, and mission to drive success. Our Customer Engineering & Enablement team plays a critical role in developing internal tools, optimizing workflows, and enhancing data accessibility to empower teams across the organization. We ensure that internal stakeholders, such as Customer Success, Implementations, Onboarding, Support, and Technical Services, have the right technical infrastructure and insights to work efficiently and effectively.

We are looking for a technically minded problem-solver with a strong data analytics, automation, or engineering background who is comfortable working with HTML,SQL, APIs, workflow automation, and data visualization tools like Looker. If you’re excited about building scalable internal solutions, troubleshooting technical challenges, and optimizing operational processes, this is for you!

As a Customer Engineering & Enablement Agent, you will gain hands-on experience with Impact.com’s technology stack while working on key internal projects related to workflow automation, tooling, reporting, and technical enablement. Your focus will be on building and optimizing internal systems that allow cross-functional teams to work more efficiently. This includes developing internal dashboards, automating processes, integrating data sources, and troubleshooting technical issues to ensure seamless operations.

What You'll Do:

Technical Enablement & Tooling

• Assist in building and optimizing internal tools that improve efficiency across Customer Success, Implementations, Onboarding, and Support teams.
• Automate manual workflows using scripting, APIs, or internal platforms to reduce repetitive tasks and increase scalability.
• Support teams by troubleshooting and resolving internal system or integration issues.

Data Analytics & Reporting

• Develop SQL queries to extract and analyze data from multiple sources to provide actionable insights for internal teams.
• Build and maintain Looker dashboards and reports that improve visibility into team performance, customer interactions, and operational trends.
• Ensure data integrity and accuracy by validating and optimizing queries.

Collaboration & Process Optimization

• Work closely with Customer Success, Implementations, Onboarding, and Support teams to understand pain points and recommend technical solutions.
• Assist in defining best practices for data management, automation, and reporting processes.
• Create technical documentation and internal knowledge resources to support ongoing enablement efforts.

What You Have:

• Pursuing or recently completed a degree in Computer Science, Information Systems, Data Analytics, or a related technical field.
• Strong SQL skills for querying and analyzing large datasets.
• Experience with Looker or other data visualization tools (Tableau, Power BI, etc.).
• Familiarity with APIs and workflow automation tools (HTML, Java, Zapier, Python scripting, etc.).
• Strong analytical and problem-solving skills with a technical mindset.
• Passion for building scalable solutions and optimizing internal processes.
• Excellent communication and collaboration skills.

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance

Fitness club fee reimbursementsTechnology stipend 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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