Job details

Tutor Performance Manager

Today, 67% of students and 82% of low-income students can’t read at grade level by the end of third grade. That’s when students are supposed to go from learning to read to reading to learn. It’s America’s number one education crisis and we know how to fix it.

Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational skills they need to become a confident, fluent reader. We pair students who need extra support with expert reading tutors who provide daily, 15-minute, Science of Reading-based instruction that rapidly closes their decoding gaps. We focus on the foundational reading skills—phonics, phonemic awareness, and sight words—kids need to master so they can decode a sentence. Students in Ignite Reading’s program achieve over 2 weeks of reading skills growth per week of instruction, and notably all students achieve the same outstanding results including students with IEPs, multilingual learners, students of color and those receiving free or reduced-price lunch.

Ignite Reading is a mission-driven public benefit corporation. We believe we can do well for our team members and shareholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.

Your Role

Reporting to the Director of Tutor Performance, Tutor Performance Managers are key members of the Tutor Operations and Experience team charged with effectively managing and elevating the performance of Ignite's rapidly growing corps of part-time tutors. Tutor Performance Managers work closely with members of the Tutor Operations and Experience team, the People Operations team, the Customer Success Team, and the Academics Team to effectively manage thousands of tutors to the high standard of excellence our wonderful students deserve each day.

Responsibilities

Implement and maintain highly effective systems, processes, and policies that hold our tutors accountable for igniting joy, growth, confidence, and foundational skill development in every single Ignite Reading student
Participate in all facets of tutor performance management and help iterate and improve policies, systems and procedures as we grow and scale this essential function
Implement a multiple measure performance management system that balances tutor accountability with growth and development
Effectively manage a portfolio of Ignite Reading Tutor Educators using data reporting systems that provide visibility into individual tutor instructional, administrative, and interpersonal effectiveness over time
Deliver regular feedback to tutors through effective email and virtual communication methods
Drive a positive culture of excellence and commitment within our tutor corps centered on feedback, growth and accountability
Ensure tutor excellence is seen, recognized, and supported on an individual basis among the tutors you manage
Communicate effectively with customer-facing Ignite teams to ensure issues arising from tutor performance are addressed immediately
Execute process improvements as well as the development of policies, procedures, methods and tools to constantly refine and improve tutor effectiveness
Adhere to the escalation ladder for tutors struggling to meet Ignite Reading’s high standards and, when appropriate and documented, work with People Operations to thoughtfully and gracefully offboard tutors with dignity

Qualifications

Minimum of 3-5 years of experience and progressive responsibility as a leader (Program Director, School Leadership, People Ops/Operations Manager) with meaningful responsibilities in operations and people management and an emphasis on performance management
Skilled at using data, building systems, and leveraging technology
Results-based experience managing people and performance in a human-centered, supportive, clear and kind way.
Motivated by mission-centered work focused on changing the lives of students.
Ability to diagnose problems quickly and foresee potential issues
Ability to roll up your sleeves and do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands in a fast-paced start-up environment
Highly collaborative and capable of working closely with others to achieve common goals
Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple strategic projects
Strong emotional intelligence and ability to facilitate work with stakeholders, including building relationships in service of the mission of Ignite Reading
Extraordinary communication skills; written, verbal, and interpersonal
Ability to be self-managing and flexible while working in a remote environment
Nice to have:
- Knowledge of and experience with implementing programs using the Science of Reading

At Ignite Reading, we’ve decided to embrace a transparent compensation structure for a few reasons:

To promote fairness and equity: This approach supports fairness within our structure. When everyone knows how compensation decisions are made, it reduces the likelihood of pay discrimination based on factors like gender, race, relationships, or negotiation skills.

To provide accountability for our approach: The same role receives the same compensation, with no negotiation.

To build trust within the organization: When employees understand how their compensation is determined, they are more likely to trust organizational structures and decisions, which can lead to overall better culture.

To support legal considerations: Many states are moving to requiring compensation listed on job descriptions and we want to follow these rules.

Salary: $85,000 (this is a full-time, exempt position)

We also ensure you have the tools you need to thrive both in and out of work.

Employee Stock Options
Medical, Dental, and Vision (80% employee coverage, 50% dependent coverage)
Short-term disability (100% employer paid)
Technology Stipend
Unlimited PTO + 12 paid holidays
Professional Development Stipend
Wellness Reimbursement
Internet Stipend
12 Weeks of Parental Leave
Yearly Staff Retreat
Voluntary Life Insurance

We believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested!

We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion. We are a virtual organization with headquarters in the California Bay Area.

Average salary estimate

$85000 / YEARLY (est.)

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$85000K

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What You Should Know About Tutor Performance Manager, Ignite Reading

Are you ready to make a real difference in education? At Ignite Reading, we're on a mission to tackle America’s reading crisis head-on. We're currently looking for a passionate Tutor Performance Manager to join our remote team. In this role, you’ll be crucial in elevating the performance of our dedicated tutors who provide one-to-one virtual support to students. With 67% of students struggling to read at grade level, it’s essential to have someone who can implement effective systems and strategies that ensure our tutors help students achieve their full potential. You’ll work alongside various teams at Ignite to uphold our high standards and foster a culture of excellence. By utilizing data-driven methods and maintaining open communication, you'll support tutors in igniting joy and foundational skills in every student. With generous compensation, professional development opportunities, and a commitment to diversity and inclusion, Ignite Reading not only believes in doing good for students but also for our team members. If you have a background in people management, are results-oriented, and are driven by a mission-focused environment, Ignite Reading could be the perfect place for you to grow your career while changing lives. Join us in reading our way to a brighter future!

Frequently Asked Questions (FAQs) for Tutor Performance Manager Role at Ignite Reading

What does a Tutor Performance Manager do at Ignite Reading?

A Tutor Performance Manager at Ignite Reading is responsible for effectively managing and enhancing the performance of our dedicated team of part-time tutors. This includes implementing effective systems for accountability, providing regular feedback, and collaborating closely with various teams within the organization to ensure that every student receives high-quality support.