Customer Support Specialist

OUR CLIENT, an innovative Fintech company, provides secure and efficient financial services to customers worldwide. With a strong settlement network in Europe and China, they are expanding their global payment infrastructure to offer clients a reliable way to manage their money.

We are looking for a dedicated and customer-focused individual to join our Customer Support team. As a Customer Support Specialist, you will play a crucial role in providing assistance to our users, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Communication with our customers to effectively resolve issues via email, live chat, and occasionally on the phone.
• Communicating client requirements to operational teams when applicable.
• Fostering close communication with compliance, sales, and product development teams.
• Constantly look for what can be improved within the team, the company and its products.
• Handle escalated customer inquiries and issues, ensuring that they are resolved in a timely and satisfactory manner.
• Stay up-to-date with industry developments and trends, and provide input on how the support team can adapt and improve.

Requirements

• 1+ years of experience in customer service.
• Experience working with HubSpot and/or Intercom.
• Attention to detail.
• Ability to work under minimal supervision.
• Good understanding of payment systems and modern payment technologies.
• Outstanding communication skills and experience working in a team.
• Critical thinking and problem-solving skills.
• A friendly and professional demeanor.

Benefits

• A supportive team and learning-oriented environment.
• Hybrid working style.
• A chance to contribute to a fast-moving fintech company.
• Monthly salary range from 2000 EUR to 2600 EUR gross (depending on experience).