Manager

Who we are…

Herbology Cannabis Co is more than just your average cannabis retailer. We are on a mission to rewrite the existing narratives that surround cannabis, one customer at a time. We seek to create an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. 

With our approach, we aim to provide only the highest quality of product and service to our customers. We strive to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

We are looking for a Manager who has experience driving sales and effectively training store employees in customer service best practices. 

This is a new store and has not opened yet, that is still TBD.

• Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience.
• Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis.
• Collaborate and lead management team in planning and implementing strategies to attract and retain repeat customers.
• Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Ensure successful employee training of POS systems, METRC, and other inventory control systems.
• Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance.
• Monitor and maintain inventory levels and communicate discrepancies to upper Management.
• Work closely with the team to promote Customer Loyalty Programs.
• Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.
• Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.
• Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction.
• Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.
• Interact and build relationships with external vendors; plan and execute in store events.
• Ensure implementation and adherence to all local and state laws and inspection requirements.

• Cannabis retail management experience preferred, or equivalent.
• Comprehensive knowledge of retail operations, merchandising, and sales.
• Proficient in Microsoft Office applications, POS systems including Leaflogix; experience with METRC preferred.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to drive proven improvements across all areas managed
• Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
• Ability to build and lead a best in class retail team.
• Strong results-orientation and commitment to quality, performance and deliverables.
• Ability and willingness to work flexible hours including evenings, weekends and holidays.
• Must be at least 21 years of age and be able to pass a background check.
• Ability to network and connect with relevant local organizations to increase traffic, sales, and brand awareness.

• You are a strong ‘doer’ that rolls up their sleeves to make things happen and are equally a strong ‘big picture’ strategist.
• You have experience building and leading a best in class sales team and management team through individualized coaching and training.
• You have a passion for the cannabis industry and are excited about working in a fast-paced start up.

• Health insurance
• Employee discount
• Performance and sales incentives
• Paid time off