Help Desk Support Staff

Job Summary

A company is looking for Help Desk Staff to provide technical support and assistance to end users.

Key Responsibilities

• Analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems
• Troubleshoot customer issues and determine the best solution based on customer details
• Maintain documentation and follow up with customers as needed

Required Qualifications

• High School Diploma or GED
• Five (5)+ years of experience in supporting Information Technology
• Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c)
• Strong technical understanding of Information Technology systems and services
• Experience in incident management activities for categorizing and entering tickets into tracking systems