Customer Support Specialist with Polish (part-time)

Cześć! 👋🏻 🇵🇱
We are Hedepy, a young startup and a leader in holistic mental health support programs for companies and individuals in Central & Eastern Europe. There are currently 50+ of us working remotely from all around Europe, and we all share the same goal - making psychotherapy accessible to everyone who needs it.

Our Customer Care team ☎️ takes care of the community satisfaction, including clients and therapists, and support them with various inquiries. Join the team and take care of the Hedepy customer support channels in Poland. 🇵🇱

As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails and chat, and provide high quality service.

Responsibilities in detail:

• Serving as the primary point of contact for customers and therapists
• Consistently meeting customer service expectations
• Proactively addressing and resolving issues
• Reporting and resolving issues internally with other teams
• Do outreach calls to proactively resolve cancelled sessions

You are the ideal candidate if:

• Have some experience in a customer service environment
• Your Polish is native and you are fluent in English (at least B2 level)
• You are able to cover the customer support channels from 8 AM to 8 PM from Mon - Fri (You just need to be reachable through phone and e-mail, there is no need to sit by the PC all day :))
• Volume: Around 10 calls per day
• You have excellent communication and organizational skills
• Have good knowledge of Google Workspace tools

What we offer:

• We offer free psychotherapy sessions on Hedepy. :)
• We operate on a remote-first principle, allowing us to work from anywhere thanks to technology.
• You will have the opportunity to work with an international team from 10 different countries.

Does it resonate with YOU? 🤗

Apply now, and our recruiter Veronica will get back to you soon!

Meet the team ⤵