IT Support Specialist

This IT role demands a versatile professional adept at server administration, Microsoft 365/Azure AD management, and comprehensive documentation, all while providing exceptional customer service and troubleshooting. You will be responsible for maintaining critical IT infrastructure, including Active Directory, DNS, and network protocols, and ensuring client documentation is current and accessible. Success in this position requires strong communication skills, both with technical and non-technical users, the ability to efficiently resolve complex IT issues, and a proactive approach to learning and adapting in a rapidly evolving technological landscape.

Responsibilities:

• Customer Service: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
• Following Ticketing Processes: Follow the ticketing process provided. Maintain healthy ticket statuses.  
• Technical Support: Provide technical support to customers for a wide variety of IT issues.
• Documentation: Maintain accurate and up-to-date documentation of customer interactions and resolved issues. Update documentation in a centralized repository.  
• Other Duties as Required: Miscellaneous tasks that may arise. 

• Customer Service: Good communication and interpersonal skills are key. Being able to explain technical issues to non-technical users. 
• Troubleshooting Skills: Being able to diagnose and solve complex IT issues is crucial. Be able to proficiently identify issues and implement resolutions and an efficient and effective manner.
• Team Communication: Having good communication skills within the team to collaborate with escalation resources.
• Networking: Understanding basic network protocols, configuration, and troubleshooting. Familiarity with routers, switches, and firewalls.
  Ticket Coordination: Balance multiple issues with client availability while prioritizing tickets.
• Server Administration: Knowledge of Active Directory, DNS, DHCP, and Remote Desktop Services.
• Microsoft 365/Azure AD: Knowledge of various Microsoft Admin Portas (Azure, Intune, Exchange, Security and Compliance, etc.)
• Documentation: Keeping client documentation up to date with how-to's and important information as needed.
• Adaptability: The IT field is always changing. Being adaptable and eager to learn is crucial to stay on top of your game.

Schedule: Monday through Friday from 8:00am to 5:00pm CST

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.