Customer Service Agent with Greek

WHAT YOU’LL DO​

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day throughout different channels (phone or email) . You will make our customers happy by answering questions about their online orders, our products, our stores & more. 

WHO YOU ARE​
We are looking for people that:

• Provides fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience 
• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important.
• Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service 
•  Actively contribute to work with good and positive energy taking our values into action everyday. 

And people who: 

• Demonstrate excellent written and spoken communication skills in Greek (C1 level) and English.
• Have a strong customer orientation and consistently bring a positive attitude in all interactions.
• Possess computer skills: a good knowledge of Microsoft applications and/or SAP is a plus.
• Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
• Excel at managing time pressure and adapt to changing priorities.
• Are a fashion enthusiast!

ADITIONAL INFORMATION 

We offer a full-time permanent contract. The start date is planned for 22nd of April 2025. 
We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number & Social Security Number). 

Salary - 24.070  euros gross per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked. 

Schedules: The contract is full-time (40 hours/week) in rotative shifts and includes working hours during evenings and weekends. The schedule is from Monday to Friday between 8:00 to 21:00 Saturday and Sunday from 9:00 to 17:00h.

WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe:

• Collaborative and inclusive company culture with opportunities for growth and development through Trainings & Development programs including access to learning platforms. 
• An office located in the heart of Barcelona with an international working environment, great colleagues, celebrations and fun events. 
• The possibility of working from home to maintain a healthy work-life balance after probation period (3 months)
• Flexible tax remuneration program. 
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
• All our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 
• Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats. 
• Referral Program: Bring a Friend and get a Referral fee. 
• Employee benefits with an external partner where you will find discounts at hotels, activities, gyms
• &  much more. 

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​Learn more about H&M Group here. 

Inclusion & Diversity 

H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

Take the next step in your career together with us. The journey starts here!

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​