Project Coordinator

About the role

We are seeking a Projects Coordinator to join our Sales team based in South Melbourne, VIC. This is a full-time, 8-month fixed-term contract position, working Monday to Friday.

Reporting to the State Residential Manager (Victoria), you will play a key role in enhancing the customer experience by providing support to our Residential Sales team. Your responsibilities will include coordinating and preparing project quotes for residential builders and projects, managing customer orders, uploading project data into our system, and handling out-of-stock issues, stock allocations, project schedules, and forecasts. Additionally, you will be responsible for processing display home requests and creating backorder reports for merchant customers.

About you

• Previous experience in a busy inbound and outbound customer service role
• Strong computer skills, (Microsoft Office) and bonus points if you have used Microsoft Dynamics365 or a CRM such as SAP/Salesforce before.
• Excellent data entry skills with a strong eye for detail
• Ability to multitask and meet deadlines
• Are a team player who prides themselves on delivering great customer experiences.

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:

• Hybrid working options
• Competitive remuneration 
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover 

Ready to apply?

Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  

We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent. 

Please note that we are not accepting applications from agencies at this time.