Job details

Workplace Specialist

Guidewire is an exciting, fast-paced environment requiring the ability to juggle multiple competing tasks and demands. The Workplace specialist is an internal customer-focused role that supports the Global Workplace team, ensuring the seamless day-to-day operations of our workplace.

The position requires a highly adaptable professional who is friendly, approachable, poised, tactful, and diplomatic while communicating with internal and external customers. This role has regular access to company information, requiring professional discretion and confidentiality at all times. The selected candidate will assist with oversight of building operations, safety elements, and maintenance in partnership with building management, vendors, and suppliers. The incumbent will also partake in office administrative activities, event services and procedures as well as provide cross-functional support throughout the organization.

Responsibilities

Coordinate and maintain Workplace services and operations (i.e. micro-kitchens, janitorial, maintenance, building access, employee amenities)
Manage, coordinate and respond to Workplace tickets via ticketing system.
Setup and takedown of furniture and equipment; reconfigurations, learning center, outdoor terrace, company meeting and special event.
Assist with space management and planning activities including move coordination, office events, inventory, space allocation tracking, space utilization.
Report and track building maintenance and manage property management relationships to ensure proper standards are applied consistently.
Backfill reception duties daily, welcoming visitors, shipping, receiving, and supporting employees and visitors while enforcing security and access protocols.
Event management and coordination for internal and external stakeholders
Additional tasks as assigned by management

Who you are

4+ years of related facility experience High level of customer service and employee engagement
Strong organizational and time management skills; ability to work with a high sense of urgency within established timelines, exercising consistent follow-through/follow-up when necessary.
Must be available to occasionally escort vendors through the space during after-hours and weekends.
Proficient in Google Workspace environment: Gmail, Google Drive, Calendar, Sheets, Slides and Forms.
Willingness to learn new systems; ServiceNow, SiQ, LumApps, COUPA, Concur.
Some knowledge of ergonomics and life safety systems.
Regularly required to move furniture and boxes weighing up to 40lbs

$60,000 - $90,000 a year

Our US base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$60000K

$90000K

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What You Should Know About Workplace Specialist, Guidewire Software

As a Workplace Specialist at Guidewire in San Mateo, CA, you’ll be stepping into a dynamic and energetic environment where no two days are the same! Your role is pivotal to keeping our workplace running smoothly, making you a central figure in supporting our Global Workplace team. With your friendly and approachable demeanor, you will engage with both internal and external customers, ensuring that everyone feels welcome and informed. Your day-to-day tasks will include managing everything from micro-kitchens to janitorial services, and you'll take the lead on handling Workplace tickets through our ticketing system. You’ll also be involved in setting up and taking down furniture for events, space management, and tracking office utilization, so a knack for organization is a must! As you partner with building management and vendors, you’ll help maintain safety and upkeep, while also backfilling reception duties, welcoming visitors, and enforcing security protocols. This role is perfect for someone who thrives in a fast-paced environment, values customer service, and loves being part of a collaborative team. If you have at least four years of related facility experience and a willingness to learn new systems, we’d love to hear from you. Come join us at Guidewire to make meaningful contributions to our workplace, supporting a culture that prioritizes employee engagement and seamless operations!

Frequently Asked Questions (FAQs) for Workplace Specialist Role at Guidewire Software

What does a Workplace Specialist do at Guidewire?

A Workplace Specialist at Guidewire plays a crucial role in ensuring the smooth operation of workplace facilities. This includes managing services like janitorial, maintenance, and employee amenities, while also coordinating space planning and event management. They act as the go-to person for internal customer support, contributing to a friendly and organized work environment.