Job details

Customer Success Manager - Israel

We're seeking a dynamic Customer Success Manager to join our team in Ramat Gan.

Job Responsibilities

Lead the end-to-end customer onboarding process for Enterprise accounts, ensuring smooth implementation and adoption of Guidde's solutions
Develop and deliver comprehensive training programs tailored to customer needs and use cases
Drive account expansion by identifying upsell opportunities and additional use cases within existing accounts
Proactively identify and execute strategic growth initiatives to increase product adoption and customer spend
Create business reviews that demonstrate ROI and build business cases for expansion
Monitor customer health metrics and maintain regular communication with key stakeholders
Create and execute success plans that align with customers' business objectives
Partner with internal teams to advocate for customer needs and drive product adoption
Develop expansion strategies based on usage patterns and customer feedback

In this hybrid role, you'll be instrumental in ensuring our Enterprise customers achieve maximum value from Guidde's platform while driving customer satisfaction, retention, and account growth.

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Job Requirements

Minimum 2 years of experience as a Customer Success Manager in a SaaS environment
Proven track record of managing, growing, and expanding Enterprise accounts
Experience in developing and executing account growth strategies
Hands-on experience with video creation and editing tools
Strong presentation and communication skills
Ability to build and maintain strong relationships with stakeholders at all levels
Problem-solving mindset with attention to detail
Self-starter attitude with the ability to work independently and take initiative

Preferred Qualifications

Experience with Hubspot, Intercom, and Mixpanel
Background in working with Enterprise-level clients
Knowledge of video documentation and knowledge management solutions
Track record of driving customer adoption and reducing churn
Experience in value-based selling and account expansion

What We Offer

Opportunity to make a significant impact in a growing company
Hybrid work arrangement based in Ramat Gan.
Collaborative and innovative work environment
Professional development and growth opportunities
Competitive compensation package

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Qualified candidates who are passionate about customer success and ready to make an impact should apply with their resume and cover letter.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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