Manager, Sales Support and Contract Administration

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

We are seeking an organized, detail-oriented, and proactive Sales Support and Contracts Manager to join our dynamic sales team. This role will be pivotal in managing and providing essential support to the sales coordinator and contracts administration team. You will be responsible for ensuring smooth management of contracts, from initial proposal stages through to execution. You will work closely with the sales team, legal, implementation, underwriting, compliance, and other departments to ensure you are making smart and appropriate business decisions while adhering to industry compliant rules and regulations. The ideal candidate will possess strong communication and negotiation skills, alongside a deep understanding of contract management processes, to help drive sales efforts and business growth.

Contracts Management responsibilities:

●      Oversee the creation, review, and management of contracts and agreements, ensuring compliance with company policies, legal requirements, and industry standards.

●      Assist in the preparation and execution of service-level agreements (SLAs) and other customer-facing documents.

●      Collaborate with legal, finance, and sales teams to ensure that contracts are accurate and aligned with business terms and conditions.

●      Ensure contracts are executed in a timely manner, tracking their progress from negotiation to final approval.

●      Act as the primary point of contact for any contract-related inquiries or issues, providing guidance to sales teams and clients as needed.

●      Oversee the approval process for contract modifications and renewals, including managing redlines, amendments, and necessary revisions.

●      Negotiate contract terms when necessary, ensuring that both the company’s and clients' needs are met.

●      Track and report on contract renewal dates, ensuring timely renewals or renegotiations.

●      Stay updated on industry best practices and legal changes related to contract management.

●      Provide administrative support to the sales team and assist in customer meetings or calls when required.

●      Monitor contract performance and follow up on any compliance or operational issues.

●      Assist in identifying and implementing process improvements to streamline contract management.

●      Ensure the contract administration and systems management of new products and process integrations are in line with business needs and strategic direction of the company.

●      Collaborate with multiple departments to ensure contract compliance and identify emerging trends.

Sales Support responsibilities:

●      Oversee the sales coordinator team with pre-sales activities, including preparing quotes, proposals, and presentations ensuring you are meeting turnaround times and accurate submission.

●      Ensure the team is maintaining customer and prospect databases, ensuring all information is accurate and up to date in the CRM system.

●      Coordinate communication between the sales team, brokers, and internal departments to ensure a seamless sales process.

●      Be responsible for timely responses to customer and broker inquiries and deliver consistent follow up on leads, ensuring a smooth transition from sales to delivery.

●      Assist in preparing sales reports, tracking performance metrics, and identifying sales opportunities.

●      Be involved in recruiting, hiring, and training new sales coordinators ensuring the team is well-equipped to succeed.

●      Provide ongoing coaching, feedback, and mentoring to sales reps, helping them improve their skills and performance.

You Bring:

●      Bachelor’s degree in business, legal, or equivalent work experience        

●      3+ years of experience in contracts management, sales support, or a related role, ideally within a fast-paced business environment.

●      2+ years of experience managing, motivating, and leading a team to deliver on ambitious goals.

●      Experience with contract law and experience in drafting and reviewing contracts.  Experience in the health insurance industry is preferred.

●      Experience in working with legal teams.

●      Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

●      Excellent communication and interpersonal skills, with the ability to collaborate with internal teams and clients effectively.

●      Strong attention to detail and organizational skills, with the ability to handle multiple projects simultaneously.

●      Ability to analyze, solve problems, and make decisions based on both contractual and sales considerations.

Extra Credit:

●      Familiarity with Agiloft or other contract lifecycle management software

●      Familiarity with Salesforce or similar CRM software.

●      Experience with pre-sales activities, including preparing quotes, proposals, and presentations.

●      Familiarity with fully, self or level funded health insurance contracts

Gravie:

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $90,300 - $150,500 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.

A Little More About Us:

·       We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

·       We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

·       Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

·       Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.