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Sales Engineer

General Summary:


This position will be a key position within the Sales Department reporting to the Sales Engineering Supervisor. The Sales Engineer will work directly with Account Executives, Senior Account Executives, Operations, and Business Services assisting them with pre-sales activity (for existing and new accounts.) This role has a base salary between $75,000 - $85,000 depending upon experience plus a monthly commission based on sales performance of the assigned territory.


Essential Job Functions:


▪ Utilizes Salesforce (or has knowledge of a similar CRM platform) to provide technical sales support for both voice and data opportunities, either from the office or at the customer location.

▪ Identify potential access methods including UNE copper, fiber, and third-party last mile fiber providers.

▪ Actively participates in customer meetings in person or via virtual meetings as needed.

▪ Represent the sales team on the weekly Engineering review call. Provide technical details to Network Engineering and OSP Engineering as required to estimate project costs.

▪ Work with the Sales Engineering Supervisor and Director of Sales to conduct comprehensive sales and product knowledge training for Account Executives.

▪ Stay current with new technologies and understand how they will be deployed. Suggest opportunities for new product development.

▪ Stay active with trade groups and vendors to facilitate sales opportunities through strong vendor relationships.

▪ Assist in the development of cost models for products and services.

Knowledge, Skills, and Abilities:

▪ Knowledge of the sales processes and associated sales skills.

▪ Knowledge of Google Earth and GIS systems

▪ Expertise in company products and services.

▪ Knowledge of company policies and procedures.

▪ Knowledge of general office procedures.

▪ Skilled in oral and written communication.

▪ Skill in identifying problems and resolutions.

▪ Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

▪ Ability to follow written and oral instructions.

▪ Ability to work with numbers and calculations.

▪ Ability to pay close attention to detail and schedules.

▪ Ability to effectively function as a team player.

▪ Ability to manage multiple projects and deadlines in fast paced environment.

▪ Expertise in Telecommunications technology, including telephony, Ethernet, IP, VoIP and DWDM.

▪ Knowledge of third-party fiber networks including MaineCom, MFC, FirstLight, Lightower, Spectrum Business, Consolidated, Frontier and GWI.


Education and Experience:


High school diploma required; 2 or 4-year degree preferred, with a minimum of five years of experience in technical and/or sales engineering roles in the telecommunications industry.


$75,000 - $85,000 a year

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.


Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

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Average salary estimate

$80000 / YEARLY (est.)
min
max
$75000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Engineer, GoNetspeed

At GoNetspeed, we’re on the lookout for a dynamic Sales Engineer to join our Rochester, New York team. In this pivotal role, you will partner closely with Account Executives and the Sales Engineering Supervisor to enhance our pre-sales activities for both existing and new client accounts. With a competitive base salary of $75,000 - $85,000 and the opportunity to earn monthly commissions based on your sales performance, this position offers not just a job, but a rewarding career path. You’ll become adept at utilizing Salesforce or similar CRM platforms, providing technical sales support for both voice and data opportunities whether in the office or at customer locations. This role involves actively participating in customer meetings, contributing to Engineering review discussions, and conducting training sessions to improve our team’s product knowledge. We’re looking for someone who keeps pace with the latest technologies, creates cost models, and assists in product development. If you possess strong communication skills, a keen attention to detail, and thrive in a fast-paced environment, you’ll find your role as a Sales Engineer at GoNetspeed both challenging and fulfilling. Here, teamwork and innovation are valued, and your expertise in telecommunications technology will not only be recognized but also celebrated as we strive to achieve greatness together. Join us, and let’s accelerate our success in the telecom sector! We're excited to have you on board.

Frequently Asked Questions (FAQs) for Sales Engineer Role at GoNetspeed
What does a Sales Engineer do at GoNetspeed?

A Sales Engineer at GoNetspeed plays a crucial role in supporting the sales team by providing technical sales assistance for voice and data opportunities. This includes working collaboratively with Account Executives, participating in customer meetings, and utilizing CRM platforms like Salesforce to streamline the sales process. As a Sales Engineer, you'll also conduct training and stay updated on new technologies, ensuring that you can suggest product development opportunities and effectively support sales strategies.

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What qualifications are needed for the Sales Engineer role at GoNetspeed?

To be considered for the Sales Engineer position at GoNetspeed, you should ideally have a high school diploma, but a 2- or 4-year degree is preferred. Additionally, candidates should possess a minimum of five years of experience in technical and/or sales engineering roles within the telecommunications industry. Familiarity with telecommunications technologies, Salesforce or similar CRM systems, and solid communication skills are also key qualifications for success in this role.

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What is the salary range for a Sales Engineer at GoNetspeed?

The salary for a Sales Engineer at GoNetspeed ranges between $75,000 to $85,000 annually, depending on your experience. Alongside the competitive base salary, there are also monthly commissions based on sales performance, which can significantly enhance your overall earnings, making this a financially rewarding opportunity.

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How does GoNetspeed support professional development for Sales Engineers?

GoNetspeed is committed to the professional growth of its employees, including Sales Engineers. The company empowers you to conduct comprehensive sales and product knowledge training for Account Executives. Moreover, you’ll stay current with the latest technologies and have the chance to suggest new product developments, allowing you to foster your skills and expertise continually.

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What technologies should a Sales Engineer at GoNetspeed be familiar with?

A Sales Engineer at GoNetspeed should have expertise in telecommunications technology, including telephony, Ethernet, IP, VoIP, and DWDM. Additionally, familiarity with third-party fiber networks such as MaineCom, FirstLight, and Spectrum Business will also be beneficial in understanding the competitive landscape and facilitating sales opportunities.

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What is the work environment like for a Sales Engineer at GoNetspeed?

The work environment for a Sales Engineer at GoNetspeed is collaborative and fast-paced. You will interact closely with Account Executives and other teams, ensuring a thorough approach to customer engagement and project management. The culture promotes teamwork and innovation, so you will be encouraged to share ideas and contribute to company growth actively.

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What are some daily tasks of a Sales Engineer at GoNetspeed?

Daily tasks for a Sales Engineer at GoNetspeed may include utilizing Salesforce to manage customer interactions, identifying potential access methods for services, participating in client meetings, providing technical support, and preparing reports for weekly Engineering reviews. Additionally, you will engage in training and maintain relationships with vendors and trade groups to stay informed about market opportunities.

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Common Interview Questions for Sales Engineer
Can you explain a time you successfully supported a sales team as a Sales Engineer?

When answering this question, share a specific instance that demonstrates your technical expertise and how it benefitted the sales process. Highlight your collaboration with Account Executives and any strategies you employed, such as tailoring presentations to individual client needs or leveraging CRM tools to track progress.

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How do you stay updated on new telecommunications technologies?

Discuss your approach to research and continuous learning, including following industry news, attending conferences, and participating in webinars. Mention any specific resources or trade groups within the telecommunications industry that you engage with to enhance your knowledge.

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What strategies do you use when dealing with difficult customer queries?

Provide a step-by-step description of your problem-solving process. Emphasize active listening, maintaining a calm demeanor, and using your technical knowledge to address customer concerns effectively. Sharing a successful outcome from a previous experience would highlight your capability in this area.

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Describe your experience with Salesforce or similar CRM platforms.

Here, focus on specific functionalities you've utilized, including tracking leads, analyzing customer data, or generating reports. You might also want to discuss any special projects you've completed using these tools, which would help emphasize your proficiency.

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How do you prioritize tasks when managing multiple projects?

Explain your systematic approach to prioritization, such as using task management tools, setting deadlines, and maintaining open lines of communication with your team. Illustrating this with a real-life example where you successfully managed time-sensitive projects will strengthen your answer.

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What role do you believe vendor relationships play in sales success?

Discuss the importance of strong vendor relationships in facilitating sales opportunities, accessing exclusive offers, and keeping abreast of industry trends. Provide examples of how you've leveraged these relationships to benefit your sales role in past positions.

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How do you prepare for customer meetings?

Outline your preparation process, which might include researching the client’s background, understanding their needs, and creating a tailored presentation. Discuss the importance of anticipating potential questions or concerns the client may have and being ready with solutions.

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What are the most important qualities for a Sales Engineer at GoNetspeed?

When answering this, mention qualities like strong communication skills, technical expertise, problem-solving abilities, and a customer-first approach. You might also want to describe how each of these qualities can drive success in the sales process.

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Have you ever suggested a new product development? What was the outcome?

Share a concrete example of when you identified a gap in the market or a customer need and proposed a product solution. Discuss the process you followed and any quantifiable results to showcase the impact of your suggestion.

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What do you enjoy most about being a Sales Engineer?

Reflect on the aspects of the role that excite you, such as problem-solving, engaging with clients, and the dynamic nature of telecommunications technology. Express your enthusiasm for contributing to the sales team and helping clients achieve their goals.

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Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and bui...

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Full-time, on-site
DATE POSTED
November 24, 2024

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