Global Partner Success Manager

Job Summary

A company is looking for a Global Partner Success Manager.

Key Responsibilities:

• Build strong relationships with assigned partners to understand their goals and support their customers
• Own the end-to-end renewal process for assigned accounts, ensuring timely contract negotiations
• Monitor partner satisfaction and engagement while driving joint success plans

Qualifications and Experience Required:

• Must reside in the Eastern Standard Time (EST) zone
• 5+ years of experience in Enterprise level Account Management, Customer Success, or Channel Management in SaaS or enterprise software
• Proven track record of managing renewals and driving customer retention
• Experience working with channel partners or indirect sales models
• Familiarity with CRM tools and customer success platforms