Genesys Delivery Project Manager

Job Summary

A company is looking for a Genesys Service Delivery Project Manager to oversee the successful delivery of Genesys solutions projects.

Key Responsibilities:

• Lead the end-to-end delivery of Genesys contact center solutions, including planning, design, implementation, testing, and deployment
• Develop detailed delivery plans, including timelines, budgets, resource allocation, and risk management strategies
• Collaborate closely with clients to ensure the solutions delivered meet their business needs

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; relevant certifications (PMP, PRINCE2) are highly desirable
• Extensive experience in delivering Genesys contact center solutions, including PureEngage, PureConnect, and Cloud platforms
• Proven experience in leading complex projects with multi-function teams in a high-tech environment
• Strong understanding of contact center operations and best practices
• Proficiency in project management software such as Microsoft Project, JIRA, or similar tools