Patient Services Manager - Fertility

Fertility SA combines more than three decades of experience, expertise and world-leading technology with an outstanding team of local specialists, nurses and scientists.  Formed in 2023 as a partnership between Genea Fertility and Fertility SA, the clinic provides South Australian patients with outstanding care and fertility outcomes.

Currently we have a great opportunity available for an experienced Patient Services Manager to join our team on a full-time basis. The scope of the role includes leadership of patient services, reception, patient finance as well as providing general 2IC support to the Clinic Manager as required.

This role will see you take on a range of duties including:

• Provide leadership and direction to all direct reports in the various functions of your team. Developing and encouraging positive and supportive working relationships within the various functions of your team structure.
• Ensure employees have clearly defined and measurable objectives, and standards of performance, that align with the Genea’s overall strategy.
• Manage the processes and functions of your reports, individually and collectively. Monitor team activity to ensure an equitable workload within each team and addressing needs in consultation with your fellow Team Leaders and the Clinic Manager as appropriate.
• Ensure patient care across all functions within your team is delivered to the highest possible standard and that we remain at the forefront of patient service delivery.
• Manage day-to-day staffing levels, including rostering and approval of all leave requests and time sheets, with an understanding of the current business needs and service levels during peak times. Work with the Clinic Manager to ensure staffing levels across your team are appropriate.
• Assist, support and actively participate in all organisational change initiatives.
• Foster a culture in which all activities and behaviors align with Genea’s values and best practice principles, whereby employees are empowered to act and are accountable.
• Ensure regular communication of operational and business performance with your team. Ensure that internal company relationships are further strengthened through the promotion of interdepartmental interaction
• Human resource management including (but not limited to) recruitment of your direct reports, specific orientation, training, on-going and regular performance review, performance management as required, and regular coaching and mentoring
• Addressing patient incidents/issues promptly in consultation with the functional managers and Clinic Manager as required.

We are looking for an experienced Patient Services Manager for this role, someone who has worked in a healthcare (ideally Fertility however not essential) setting and managed administration & reception teams. Key to your success will be; 

• Strong Leadership, management, and employee engagement skills.
• Proven experience in process improvement and work organisation - with strong change management skills. 
• Excellent relationship management experience, with the ability to work closely with doctors managing any issues, providing solutions and building solid relationships. 
• Exceptional communication skills both written and verbal
• Solid understanding of the healthcare industry including Medicare and health funds - with the desire and interest to learn fertility.
• Strong IT acumen with the capability to learn new systems, make improvements in the workplace and streamline current processes utilising technology. 

Why join Genea?

Roles like this don’t come along very often, if you’re looking for an exciting career move this could be just the opportunity to elevate your career to the next level. Plus, Genea is a pretty special place to work. Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates!

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, access to prima for support, breast feeding rooms and remote working opportunities.
• Flexible work model – with the opportunity to work between home & the office.