Customer Support Assistant - job 1 of 28

Chats Cloud Cover – About Us
At Chats Cloud Cover, we are committed to delivering reliable, high-quality customer support solutions for businesses across various industries. Our mission is to create seamless communication experiences through efficient call center operations, professional service, and a people-first approach. We take pride in fostering a work environment where employees feel valued, supported, and motivated to grow.

Job Description:
We are looking for a motivated and detail-oriented Customer Support Assistant to join our support team in Chicago, IL. The ideal candidate will be responsible for providing efficient and friendly assistance to clients, handling inquiries, resolving basic technical issues, and ensuring a positive customer experience. You will play a vital role in maintaining our reputation for outstanding client care.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Assist with troubleshooting customer issues and providing appropriate solutions

• Document customer interactions accurately in the system

• Collaborate with internal teams to ensure customer issues are resolved efficiently

• Follow up with clients to ensure satisfaction and gather feedback

• Maintain knowledge of company products and services

Qualifications:

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer support or administrative roles is a plus

• Strong verbal and written communication skills

• Ability to work in a fast-paced environment and manage multiple tasks

• Basic computer and typing skills

• Strong problem-solving abilities and attention to detail

Benefits:

• Competitive salary ($42,000 - $47,000 per year)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Ongoing training and skill-building workshops

• Paid time off and company-recognized holidays