Senior Manager, GTM Tooling - job 1 of 3

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 70,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Frasers Group, Sunweb, Addison Lee,  DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Customer Service Suite (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system)

Join Freshworks and Help Shape the Future of Sales Technology 

At Freshworks we're more than just a SaaS company - we're a community of builders, thinkers, and changemakers. We believe in empowering teams to grow together, drive innovation, and make a real impact. 

We're on the lookout for a Salestech expert with deep experience in CPQ, sales performance management, and revenue management platforms to join our GTM Tooling team. If you're passionate about CRM strategy, ready to lead major transformations, and thrive in high-impact roles, we want to hear from you. 

This is your opportunity to play a key role in a company-wide shift to Salesforce replacing FreshSales and reimagining how our global teams sell. From enterprise to SMB, you'll be driving efficiency, boosting productivity, and enabling long-term growth. 

What You'll Be Doing

Lead Our Salesforce Transformation

• Take the reins on our Salesforce rollout - from design to deployment - shaping it to meet the needs of both enterprise and SMB sales teams.
• Own the CRM strategy and decision-making process, ensuring our systems scale effectively with our growth.
• Build a future-proof, customer-centric CRM that drives results and empowers our sales org. 

Optimize Sales Processes

• Partner closely with Sales and IT to reimagine sales workflows and unlock new levels of efficiency. 
• Act as the strategic tie-breaker between teams, making informed calls to keep projects aligned and on track. 
• Continuously refine and enhance processes to ensure our salespeople always have the tools they need to succeed. 

Build Seamless Tooling & Integrations

• Lead the strategy and execution of third-party integrations that plug into Salesforce - think CPQ, SPM, and more. 
• Work hand-in-hand with vendors and cross-functional teams to ensure integrations are smooth, fast, and performance - driven. 

Engage Stakeholders & Drive Alignment

• Be the key connector between Sales, IT, and other functions - aligning everyone on priorities, timelines, and goals.
• Manage strategic relationships and drive accountability for CRM-related outcomes across the business. 

Deliver ROI & Long-Term Strategy

• Monitor the performance of Salesforce and related tools, ensuring they're delivering real value to the business. 
• Build a roadmap for the future of our CRM ecosystem - one that supports ongoing innovation and sales success.

What You Bring: 

• 8 years of experience leading CRM and Salestech initiatives, with deep knowledge of Salesforce
• Proven track record of driving sales process improvements and tooling adoption in both enterprise and SMB environments
• Skilled in integrating third-party sales tools that amplify productivity and results
• Strategic thinker and strong influencer, able to align stakeholders and drive change across functions
• Excellent communicator, problem-solver, and organizer with a bias toward action
• Bachelor's degree in Business, Information Systems, or a related field 

Why Freshworks? 

At Freshworks, you'll join a company that values innovation, collaboration, and your professional growth. You'll have the chance to work on high-impact initiatives, partner with passionate people, and help shape the future of how we sell - all while having fun doing it. 

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$182,600 - $262,000 Base Salary

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.