Senior Customer Support Specialist - English Speaking

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Senior Customer Support Specialist - English Speaking - a certified Great Place to Work®. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Responsibilities:

• Handle and resolve trade-related inquiries and issues from clients and partners efficiently
• Investigate discrepancies in trades, ensuring accurate resolutions and maintaining trading integrity
• Collaborate closely with the risk team and client-facing teams to resolve trade-related issues promptly
• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Utilize advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations
• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• 2+ years of experience in customer support positions with success record in trade support or similar roles
• Knowledge and experience in FX industry
• A team player with excellent communication skills
• Fluency in English is essential
• Knowledge of additional language will be a advantage
• Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
• Ability to work on public holidays and One Saturday & Sunday a month

Our offer:

• A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!