Jr. Insurance Claims Associate (Night Shift)

Why is this role important to Field Nation?

The Jr. Insurance Claims Associate will be part of our growing Customer Support Escalation team as we work to build long term, consistent processes and policies for General Liability, Personal Injury and OAI claims. By working closely with our internal Insurance Claims Associate & Sr. Claims Analyst, this position will enable us to maintain high level customer satisfaction while we continue to grow and evolve within this department and across Field Nation. The longer term goal of this role will be to master the COI vetting and COI site specific requests and start the initiation into handling claims. 

This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must. This position is located in Dhaka, Bangladesh and reports to the Sr. Claims Analyst in Minneapolis, MN.

• Vet and process all uploaded Provider COI verifications.
• Process all Buyer/Provider Site specific COI requests for work orders.  
• Help maintain and assist buyers with our annual COI renewal mailings.  
• Maintain Provider General Liability Insurance removal list. 
• Update our internal insurance processes/documentation as needed.
• Coordinate with other internal departments/staff members as needed.
• During slow times, this person may be asked to assist Support/Resolution with other non-insurance tasks as needed.

• Strong English written and verbal communication skills both externally to our users and internally with FN staff.
• Insurance background/knowledge OR a strong interest to pursue a long term insurance role.
• Ability to effectively investigate/document/organize findings in detail.
• Customer service background  or any related customer-focused role.
• Ability to stay patient and calm while delivering accurate results during high stress situations.
• Strong problem solving capabilities.
• Desire to learn Insurance terminology and grow within the department.

• This is a full-time, exempt position with typical business hours in the U.S Monday-Friday (8pm-5am). In cases of travel, increased workload or on-call nature, additional hours may be needed. 

• Uttara, Dhaka.

• BDT 35,000 - 45,000

• Competitive salary based on experience and qualification.
• Mobile bill
• Gratuity benefit.
• Hybrid Office. (3 days remote, 2 days physical)
• Medical Insurance.
• Field Nation LLC Reward.
• Festival Bonus.
• Gym Membership.
• Career Development Budget.
• Leave Encashment 
• Lunch - Fully Subsidized.
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment.
• Flexible leave/vacation policy.
• A great learning opportunity.
• The opportunity to work with cross-cultural teams with the US.
• Annual performance evaluation and increment.
• Employee Transportation: Pick-up & Drop off available.

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.